評論 (5,996)

整體評分
4.7
各級評分數量
  • 90% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 4% 的評分為 1 顆星
2023年7月25日

A horrible customer service experience. Worked on an Email template for over 2 hours and after activating the same, the template got reset (twice). Contacted the customer service who kept me waiting for half hour only to get a reply that it will take them 48 hours to check on the issue if this can be fixed. What is worst is that they assign staff based on the tier of the customer you are which is ...

Motofork
阿拉伯聯合大公國
使用應用程式 23天
Omnisend 已回覆 2023年7月27日

Hello there, and thank you for taking the time to submit a review! We sincerely apologize for the negative experience you had. We understand how frustrating it can be to ...

編輯時間:2017年5月28日

Do not get this app. I am deleting this app after spending $60 on it for 1 month.
The free trial is worth it but not the $60 recurring charge per month. I basically wasted $60 on this because I barely got any results out of it. It is a very high expense especially for small businesses. For the hefty price of a whopping $60, the app barely has any ROI and you don't really get much back for the ...

Petitelapetite
美國
使用應用程式 23天
編輯時間:2020年4月23日

Review Update 4-23-20
Support just told me that they will not fix the problem because they test it on their end and it works for them. What this tells me is that they do not care about you.

This is just a way to hide their software problems and just keep saying the same thing over and over as robots and nothing is fixed.

To finalize it all, this time they said to me via chat, buy or use another ...

smart pattern making
美國
使用應用程式 22天
Omnisend 已回覆 2020年4月16日

We are upset to hear you had a disappointing experience, let us make it right!
If you click into an email you sent to your customer, you might be recognized as your customer. ...

編輯時間:2020年10月29日

We were considering omnisend to handle our emails but after downloading we discovered undemocratic and unethical business practices clear which we find unacceptable.
Firstly, they charge by user but do not allow you to upload a supression list which all other email providers allow. It's pretty standard in the industry.
Secondly, if you manually unsubscribe a set of users you don't wish to market ...

Hippie Pants
英國
使用應用程式 21天
Omnisend 已回覆 2020年10月30日

Thank you for your feedback.
Two-way Shopify sync was implemented more than a year back when we had to comply with Shopify's requirements. Suppression list feature was not ...

2022年3月31日

The customer service sucks! They kept changing people to communicate with me, requiring me to repeat the problem every time. But no one could follow up the issue further. There miss some data of my contacts! They told me delete all the contacts on Omnisend, then it would sync back from shopify again. But NO!! It didn't. I try to get the support three times, finally, they sync back the contact ...

SALEDRESS
美國
使用應用程式 21天
Omnisend 已回覆 2022年4月4日

Hello and thank you for your review!

Accept our apologies for the experience you've had with the service. Our senior support representative has already contacted you with ...

2022年7月30日

This is a dreadful email platform that requires a lot of work just to integrate with your existing Shopify forms. Want to send a lead magnet based on a shopify form? Good luck. Subscribers from all forms are lumped into one source. Calling this "made for Shopify" is using a VERY broad brush. Want to embed a form? You get one line. That's it. Otherwise it has to be a pop-up or landing page. I have ...

Jenny Bova | Art & Design
美國
使用應用程式 18天
Omnisend 已回覆 2022年8月1日

Hello there, and thank you for taking the time to leave a review!

Indeed, Omnisend uses Shopify Webhooks to transfer subscribed contacts to your Omnisend account when using ...

2019年12月5日

Unfortunately after nearly 2 hours and communicating with their customer service line no one could figure out how to make it work with Shopify. For me Omnisend was a total waste of time and sticking with my Vertical Response platform for all my emailing. Very dissatisfied with Omnisend and sad that even their customer service rep could not figure things out for me.

Natural Gut Wholesale
美國
使用應用程式 16天
編輯時間:2020年6月30日

On this application description page, I did not find any description of the validity period.

Now, the 50% off coupon code they provided has expired. Very disappointed.

And, at this moment. They still show this coupon code.

wolddress
美國
使用應用程式 15天
Omnisend 已回覆 2020年7月1日

Hey, don't be disappointed, we will, of course, apply the discount for you since it only ended a few hours ago :) Serge is already reaching out to you.

2020年3月28日

I've been contacting the support team for so many times but no one responded to me at all. But they said their help is available 24/7. Where is the help now when I needed it.

Bedazzled Closet
美國
使用應用程式 15天
Omnisend 已回覆 2020年3月30日

Hello Bedazzled Closet,

We are available 24/7, and you can reach us via the in-app chat on the Omnisend app, find the chat bubble on the left bottom corner. Usually, ...

編輯時間:2022年4月6日

Worst support on Shopify! They have no clue what they are talking about. They kept switching with different agents giving multiple contradictory answers. Resulting in explaining the same thing over and over again, and losing potential subscribers in the meantime. They offered help from their technical support, but the technical team never helped. Over a week later: they will tell you to ask your ...

MOTO Bicycles
德國
使用應用程式 13天
Omnisend 已回覆 2022年4月7日

Greetings and many thanks for your review!

We're doing our best to provide you with accurate feedback, which requires our Support Team to escalate the problem to our ...