評價 (5,968)

整體評分
4.7
各級評分數量
  • 90% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 4% 的評分為 1 顆星
2024年7月21日

Great customer support - fast response.

Kitboodle
美國
使用應用程式 大約1年
Omnisend 已回覆 2024年8月5日

Hello there,

Thank you for your review! We're thrilled to hear that you experienced great customer support with fast responses.

If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!

2024年6月13日

EXCELLENT customer service - I always get help within minutes. And the app is very easy to use. It feels very well thought through. Great value.

MAXINE'S REVENGE
美國
使用應用程式 5個月
Omnisend 已回覆 2024年6月17日

Hello there,

Thank you for your review! We're delighted to hear that you find our customer service excellent and appreciate the quick assistance. It's great to know that you find the app easy to use and well thought through, providing great value.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

2024年9月23日

Kam als Anfänger relativ gut zurecht und wenn es mal nicht weiter ging, hat mir Deniz aus dem Support Team super weitergeholfen. 5 Sterne nur wegen ihm!

Your Only Health
德國
使用應用程式 5個月
Omnisend 已回覆 2024年9月25日

Vielen Dank! 🌟 We’re thrilled to hear that Deniz could help you out. He’s like the Swiss Army knife of support, always ready to tackle any challenge! If you ever need more assistance, you know where to find us!

2024年6月11日

Currently, I would not recommend this app due to a serious issue that I have repeatedly brought to the attention of the support team, which they have refused to address meaningfully. I have been asking for weeks, and their solutions focus on what others are doing wrong rather than what Omnisend can do to fix the issue.

A specific problem to be aware of is that when sending coupons with a dark background, the expiry date, even when set to a light color, can sometimes turn black and become invisible. This causes significant confusion for customers and results in lost sales. If I could easily switch to another platform, I would have done so a while ago. Omnisend, please get your act together and address this issue.

Shamanic Supply
美國
使用應用程式 接近5年
Omnisend 已回覆 2024年6月13日

Hello there,

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the issue with the coupon expiry dates. We understand how vital this is for your business, and we regret that our previous responses haven't adequately addressed your concerns.

We take your feedback very seriously and are committed to thoroughly investigating this problem to find an effective solution. Your satisfaction is important to us, and we want to ensure our service meets your expectations.

A senior representative has contacted you to discuss this matter further. Please respond to their email at your earliest convenience. We are dedicated to resolving this issue and improving our service to prevent similar problems in the future.

2024年6月14日

Omnisend is really a great app for marketing your emails and marketing everything is precise, clear and informative and don't get me started about their support team, they are wonderful and my personal favourite currently is Dilara, she really helped me in minutes and fast, thank you omnisend for your utmost perfect service i love you guys.

The Official Baby Store
美國
使用應用程式 大約2個月
Omnisend 已回覆 2024年6月17日

Hello there,

Thank you for your wonderful review! We're thrilled to hear that you find Omnisend to be a great app for marketing, with everything being precise, clear, and informative.

We're especially pleased that our support team, particularly Dilara, has been able to assist you quickly and effectively. Your kind words mean a lot to us, and we're here to continue providing you with excellent service.

If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your support and love!

2024年5月22日

I am really happy using Omnisend for our Email Marketings. Their customer service is amazing and the app is very useful for any kind of marketing needs.

Also thank you very much to Johhny for his helps!

Bosphorus Leather
美國
使用應用程式 接近5年
Omnisend 已回覆 2024年5月27日

Hello there,

Thank you for your review! We're glad to hear that you're happy using Omnisend for your email marketing. It's great to know that our customer service has been amazing, and the app meets your marketing needs.

If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!

2024年8月5日

Dilara not only helped my sort my issues setting up my first email but she sent me a screen recording to visually walk me through the whole process. Excellent customer service!! Very happy I've made the change

Rondelle Designs
澳洲
使用應用程式 大約1小時
Omnisend 已回覆 2024年8月8日

Hello there,

Thank you for your review! We're thrilled to hear about your positive experience with Dilara and how her extra effort, including a screen recording, helped you set up your first email smoothly. It's wonderful to know that our customer service has made a significant impact, making you feel confident about your decision to switch.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support your ongoing success with Omnisend!

2024年7月11日

Amazing customer service, they're there to help you every step of the way. So grateful!

Out Came the Sun
美國
使用應用程式 17天
Omnisend 已回覆 2024年7月15日

Hello there,

Thank you for your feedback! We're thrilled to hear that you're pleased with our customer service and that our team has been helpful every step of the way. We're here to support you, and if you need any further assistance, please don't hesitate to reach out.

We appreciate your gratitude and are here to continue providing excellent service!

2024年7月31日

Kayque was helpful and fast

ayuuki
美國
使用應用程式 3個月
Omnisend 已回覆 2024年8月6日

Hello there,

Thank you for your feedback! We're glad to hear that Kayque was helpful and responsive.

If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!

2024年8月3日

J'utilise Omnisend pour paramétrer mes mails de Bienvenue, d'abandon de panier etc, et je suis très satisfaite de la plateforme.
De plus, leur service client est incroyable ! Je remercie Saleh pour sa précieuse aide, qui en à peine 10 minutes à résolu tous mes problèmes.

Puppyccino
法國
使用應用程式 18天
Omnisend 已回覆 2024年8月6日

Bonjour,

Merci pour votre avis ! Nous sommes ravis d'entendre que vous êtes très satisfait d'Omnisend pour la configuration de vos mails de bienvenue, d'abandon de panier, et plus encore. C'est formidable de savoir que notre service client vous a impressionnée et que Saleh a pu résoudre rapidement tous vos problèmes.

Si vous avez d'autres questions ou besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous aider !