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This app is really intuitive and easy to use! The templates for email marketing are amazing and makes your emails look very professional.
Works great! Highly Recommend!
Looks great, easy to navigate - had automations, forms and emails up and running in a day. Josh was excellent at explaining everything clearly - really impressed!
Diego has been incredibly helpful and solved all my issues. He has not only been professional and kind but also very patient with all my endless questions. He helped to integrate our domain into Omnisend so our marketing email doesn't go to Spam when sent. I could not be more grateful for his help and time. Diego made sure to go beyond and above to make sure everything was sorted out for my email campaign. His great service and attention made my experience with Omnisend's customer service excellent and smooth. Muchas gracias Diego!
Increased price to $132 without notice. $100 more than what I was previously paying. Customer service is terrible. Their website provides false information/advertising.
Hello there! Thank you for sharing your recent experience with our service.
Please accept our most sincere apologies for the delay in our response.
Here at Omnisend we believe in transparency with our customers. Our pricing can always be checked in our dedicated page below:
https://www.omnisend.com/pricing/
Indeed, we see that your plan did increase, but please keep in mind that our billing system works as follows:
Each billing day we calculate how many subscribers and non-subscribers you have in your Audience → this puts you in a price tier, which is the fee that we charge.
Previously, you were charged for 2,607 billable contacts up until September, your audience then increased to 9,286 billable contacts thus increasing the price you were charged.
We understand how overwhelming it can be to face such increment in your billing, but if you should feel the need to decrease such fee, we always recommend segmenting inactive contacts and unsubscribing them to avoid such increase.
We greatly appreciate your feedback once more.
If you require further assistance or have any specific concerns, our customer support team is available 24/7 and can be reached via in-app chat or email at support@omnisend.com.
Have a great day!
So far I have had no problems with the app, it's easy to use and I hope to create more business with it, great app
Very useful! great tool for any business.
thanks again for this great app every things going great.
Super responsive and helpful customer service to help me get started. They even send me video instruction! Thank you
I'm just getting started with the app and so far the customer support is outstanding. Thank you Support Team