Omnisend Email Marketing & SMS

I've used them all. Omnisend is the winner...

So, I wont be that person to name drop the ones I've been through (you all know them by name), instead I will focus on why Omnisend is the one I ended up with.

Pricing? Yeah sure. They are far less expensive than a lot of their competition. Especially at scale. But that doesn't mean anything if the value provided also is degraded.

Tech? Yup, it's super easy to set up and use. Flows are there with the push of a button, and everything is easy customizable. But that really doesn't mean anything in the long run as well, you can pretty much learn to manage almost anything with time.

Where Omnisend SHINES is in their customer support and dedicated team. I had SO many issues in dealing with thing I've never knew about when I started my business journey. Its DMARK, APIs, SPF, Custom Events, DKIM, Domain Reputation... the list never ends...

And they been there, helping me through it all. Brainstorming, solving, helping. Being nice, kind and supportive. A couple of days ago, Emna pour her heart and soul into solving an automation-issue, today Maria delivered in solving a Trigger-issue for a flow.

We have always worked it out, together!

So, unless Omnisend drops the ball, they are 100% stuck with me on my journey because they are too good of a partner to leave behind.

I cannot recommend them enough!

EXCELLENT Support via chat app, Eduarda helped me solve a huge problem with ease. I use this app for all of my customer interaction emails. Easy to use and custom templates can be saved to help maintain your brand image.

At first I wasnt sure to be honest. My response rates were low and I was curious if it was Omnisend or something else. After going through all their materials, I realized I was not set up properly, my email and URL's were not properly verified and so much more.

I really like Omnisend as it fully integrates into my store. I can easily set up the work flows I want for reminders, cart abandonment, and much more. I do not really use their email templates as I prefer a simpler style, but they have a ton of templates and I have found everything is easily editable.

I tested a couple other solutions and while really this is proably accurately a 4.7 app (as the collective reviews shows, I only have 4 or 5 star choices. As such I am going with the higher number. I definitely recommend to try it and not give up on it.

OH MY GOODNESS!!!! Mariia and team definitely went above and beyond to get the problem resolved/ figured out.

I am by fair extremely content with the response she provided me and even more content with her customer service skills. Very kind, patient and understanding of the issue. Thank you so much Mariia.

If I ever have any issue again, I will not hesitate reaching back out to OmniSend Help as the process was super easy and quick.

The app is very easy to use, lots of options, even if you are not experienced with making newsletters, you will be able to learn how to make the most fabulous newsletter campaigns.

The customer service chat is very supportive. I have contacted them so many times because I was not familiar with so many things and didn't know what to do, but they have always been very patient and supportive. Thank you Mariia for your kind assistance and excellent advice.

This is what I call customer service at its best, EXCELLENT Support via chat app with Didem. She helped me solve a problem with ease. She explained and guided me through the whole process in no time.

Eduarda was so on point, she helped me to fix my email sender issue that damaged my recipent volume and helped understand why photos doesnt show on the email marketing - she is great

We have some DNS issues, but support team menbers(especialy Ms.Sanya) were very kindly and taught me how to set up for this.
Because we are using Japanese host provider and I dont have any knowledge. Then I think they are not easy to check this time.

But finally issues are cleared!
So many greatfull apriciate for this.

I have tried multiple email services, but this one so far is the best customer support, and I love that it includes SMS. It integrates easily, and the features are awesome. I used to have multiple apps for various features I wanted on my website, but this one has everything. Customizing is also simple, and scheduling is easy, which is one thing I was looking for!

So far very happy with the process, had some issues where I didn't know how to fix one of my flows, customer care team was very quick and efficient!