Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, robust features, and seamless Shopify integration. They value its affordability and the convenience of managing both email and SMS marketing from one platform. The app's automation and customization features are praised for boosting email sales and open rates. Merchants commend the responsive and knowledgeable 24/7 customer support. The A/B testing feature and real-time sync are also highlighted as beneficial.

Edited October 4, 2018

I just started using the app in an effort to improve my ecommerce business. The set up seems easy and the app is very organized. I'm hoping this will result in increase of sales. I will come back later hopefully with great new about my sales.

Make Life Simple Life
United States
10 months using the app
January 24, 2017

Just using the free portion, I think you provide quite a bit. I like that there are still some customizations that we can do with our emails. Being able to set up different subscriber lists is great too.

Paige Reece
United States
9 months using the app
July 7, 2014

Great so far! I love the templates (more suited to retail than some others) and the reporting is good as well.

Funky Bijou
United States
9 months using the app
Edited November 28, 2019

Awesome app, use it to automate my email marketing campaigns, easy to use. Would be a 5 star if it was more affordable annually

Maverick In Motion
United States
9 months using the app
September 14, 2022

Great app, super easy to use, great customer service as well (thank you Nikola and Marija)! I've only used it for newsletters and abandoned carts for now. (And the abandoned carts-flow is the reason why I only give four stars, because for the few days I used it, several customers got an abandoned cart email even though they completed their purchase... But they say they are working on the issue.)

Fairy Positron
Belgium
9 months using the app
October 28, 2019

I thoroughly enjoyed using Omnisend as it was easy to use and allowed me to create a good looking email for free. I am a fan of some of their premium features and may consider upgrading in the future.

Realstealdeals
United States
9 months using the app
March 13, 2018

my store is new, i hope it will work well for us

Gammy Sphere
Canada
8 months using the app
October 9, 2022

Deniz at Omnisend was very helpful in explaining how to correct some discount errors in one of my automations.

Sewa Skin
Canada
8 months using the app
April 18, 2022

We switched to Omnisend about 6 months ago in order to integrate our sales site with our email platform, and it's made an incredible difference. The ability to see direct sales from each email we send and develop a strategy from these results has been very impactful. The support team is always very responsive, helpful, kind, and communicative. There have been recent reporting & platform enhancements, which have been awesome! I still feel that there's room for improvement on the reporting and capabilities side, but am hopeful that these will be implemented due to how often they push new releases!

Texas Roadhouse Butcher Shop
United States
8 months using the app
May 23, 2018

It's a great app and a very useful tool. One problem I have with it is the fact that you can only remove omnisend branding if you pay the premium subscription as apposed to the free version. Small startups like myself sometimes are nervous when adding another subscription service in order to keep their break even low, and I can't seem to find a way to make my emails look professional with their branding at the bottom. Message to the people who run this app: Please would you find another incentive for consumers to subscribe to the premium service instead of compulsory branding at the bottom of the templates; I plan on upgrading my plan soon, I just want some time to establish the revenue structure of my business before I commit to another subscription service, but the same time I really need my email marketing campaigns to look 100% professional. If this changes I'll give this app 5 stars.

Rivida Original
United Kingdom
7 months using the app