Reviews (5,990)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.

February 2, 2022

Very easy to use. We were able to set up automations and forms very fast. Excellent support from Kamilia. :)

Mumka España
Spain
Almost 2 years using the app
April 6, 2022

We wanted to try something entirely different with a customer segment. I am a novice and couldn't figure out how to get it done. I asked for help from Omnisend staff. Stefani, the guy who helped me, created a simple solution for getting it done AND to help me understand made me a video to show me each step of the way. Because of the video and his directions I didn't just know what to do but understood why I had to do each step making it so much easier. I am now a master of developing out of the norm segments all because of their help! If you can't find your solution use the Omnisend staff - fabulous! Absolutely recommend! Thank you, thank you, thank you! -Vickie

Ktchn Apothecary
United States
Almost 2 years using the app
June 14, 2022

longtime user, it is a good system but the support has always been excellent. highly recommend omnisend

Esthemax Australia
Australia
Almost 2 years using the app
August 24, 2022

Great Customer Support Service. Sanya was very helpful and knowledgeable and was able to assist me in what I needed done.

Qbedding.com
United States
Almost 2 years using the app
January 23, 2016

Awesome app that keeps me engaged with my customers and drive sales.

Intimacy Box
United States
Almost 2 years using the app
October 18, 2022

Best email client for email and sms all in one, also awesome customer service. My favorite email client I have used, and they are always adding new fetures.

MrInkwells
United States
Almost 2 years using the app
January 7, 2019

We have been looking for an email marketing app for so long and couldn't find one that fits a small business' needs until we found Omnisend! It's so easy to use, the fact that you can use the free plan is perfect because we will definitely stick with Omnisend once our business grows and use the paid plans that look so exciting. It's smart, easy and lovable. Thank you!

Millions Beauty
United Kingdom
Almost 2 years using the app
Edited April 15, 2020

We had previously been using Mailchimp and switched over to Omnisend. So far am very pleased with the integration with Shopify and the program itself is very user friendly and intuitive with good templates.

Preppy Pimp
United States
Almost 2 years using the app
December 23, 2022

Luiz was great. Very prompt , professional and easy to understand. Thanks for the great customer service.

Rebelle Theory
United States
Almost 2 years using the app
February 3, 2022

The app does what it should do, and does it well! Sometimes things might be a bit difficult to figure out, but their support is second to none. Especially Bassma, who has been such a great support and real life saver at times for me! Nothing is a problem and she's always ready to help with smile. Absolutely recommend!

Brickwalls and Barricades
Netherlands
Almost 2 years using the app