Reviews (5,980)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

February 15, 2016

I haven't gotten to use this app too much yet since my email list is still very small but after going through and checking out some of the features it seems like something I'm definitely interested in using.

I have set up a few emails already so that once I build my email list, I can just start sending. So far, Soundtest has made it very easy to simplify the creation of email newsletters through the use of a drag and drop system. No coding knowledge necessary!

Zigzev
United States
10 days using the app
January 8, 2023

I'm still learning to use the app, for now I'm very happy with the simplicity of it, very easy to understand and create anything. And I'm very happy with the support I've got from Kamilia really fast in the chat!

RURU arts by Naama
Peru
10 days using the app
Edited November 11, 2020

I like Omnisend. So why am I leaving a negative review? Because I had to temporarily remove my Omnisend subscription due to a Shopify payment issue, and Omnisend deleted my entire account, flows, campaigns, after 1 month. I missed the threatening emails they sent as they went to my junk box. I'm a huge customer of theirs (I'm a $500+/month subscriber) so I guess they didn't like me leaving. I'm on Klaviyo now as a result.

Dip Nail Polish
United States
10 months using the app
Omnisend replied November 13, 2020

We sincerely apologize your experience did not turn out great. If you have reached out to us to find a solution for you at the time of the events...
To be compliant with Shopify's requirements, we have to make sure we delete all data 14-days after our app is uninstalled.
We understand this process negatively affected you :( However, if you decide to give Omnisend another try now or in the future, please reach out to support@omnisend.com. We'd be happy to talk!

January 12, 2020

Really simple and easy to use. Everything is customizable as it needs to be. It was a breeze making my first email.

trekkingtek
United States
10 days using the app
October 16, 2023

Extremely happy with Omnisend's integration with Shopify and value proposition. Having tried all the other major ESPs, they all had problems. Omnisend is done right. Simple to install, amazing support (thanks Katie!) and incredible ROI. We're so happy with Omnisend!

Element Fire Extinguishers
Canada
10 days using the app
October 3, 2016

Great App!
Easy to use, with lots of options and suggestions.
Creating a newsletter is really easy and the result is clear-cut and beautiful.
Hope you continue upgrading this app with more great things for us!

Pretabeautegr
Greece
10 days using the app
July 3, 2018

great app very useful. Recommend

Lab Owners
United States
10 days using the app
February 5, 2023

Such a robust app, with seamless integrations and very very intuitive interface. The support staff is very quick and knowledgable, there is reason omnisend is becoming a buzz...Happy to be aboard...

A Bit Orange
United States
10 days using the app
July 17, 2019

So far this app is great. Easy to work with and integrates into your store very easily. Creating an email campaign has never been easy for me and Omnisend definitely made it a breeze. I'll keep you posted with how it goes. loving it so far!

Unforgettable Products
United States
10 days using the app
October 11, 2017

Every day I'm liking this more and more! Am new to shopify so still learning but the support guys for this app are great at explaining stuff. And quick!

I saw one recent review gave a poor rating because they can't share campaigns as this is what I wanted to do too. Well you CAN share campaigns!

Saiya Minerals
United Kingdom
10 days using the app