Hello there and thank you for taking the time to submit feedback!
We sincerely apologize for not responding to you. Our investigation revealed that your incoming email has been flagged as spam. Although we can see that you have previously contacted our customer service, if you continue to have problems receiving a response, kindly email firstname.lastname@example.org. We'd be glad to assist.
We really appreciate your understanding and patience, and we're available to assist you with any problems you may have. Our support representative has already reached out to you with more details on this matter.
We appreciate you reaching out to us!
Very quick response on initial set up question. - I have been using this for a few months now and am seriously disappointed! Far too many emails are ending up in spam filters, these are regular customers I deal with pretty much monthly so it seems odd. Omnisends answer... it is yahoo & hotmail filters - but we are in Canada and 99% of them are gmail and the regular emails get through so - that answer doesn't wash.
Hello there and hank you for taking the time to provide your feedback!
We have reviewed your recent conversations and located the one in which you were addressing deliverability concerns caused by a high bounce rate, but not spam. In fact, our Deliverability Team has found that the vast majority of them are indeed inactive Yahoo inboxes.
We've discovered that 100 of the 108 bounced contacts are Yahoo inboxes. These contacts have been saved as a segment in your Audience.
Overall, we've determined that your Audience comprises about 10 percent of Yahoo inboxes.
A member of our support staff has reached out to you with additional information about this issue.
Do not hesitate to contact our Support Team if you have any queries or require assistance. We are available 24/7 and can be reached by in-app chat or email at email@example.com.
Have a wonderful day!
Very frustrated with customer support since day 0, and I'm now working with you for 3 months. But always when having a Bug your support blame that I'm wrong and make me fell like a newbie, then I lost days trying to follow their hundred instructions that always end by discovering that indeed were a Bug.
Look you need to segment tech-savvy from non savvy clients. Otherwise you gonna piss your clients every day. I'm deep frustrated for the third time in 3 months.
Hello and thank you for your review!
We're sorry you've found yourself in this situation. Our support representative has contacted you with additional information and guidance on the issue!
J' ai configuré, enregistré mon premier mail en français. A la réception de mon mail test qui est arrivé dans les spams, celui-ci est un mélange anglais/français. Dommage car simple d' utilisation.
Hello there, thank you for your review!
We are glad that you find our app easy to use! We have reached out to you via email with the setup recommendations to prevent the issue you faced. Let's keep in touch!
I was initially happy when I first signed up for Omnisend but I think I was happy because I was completely new to email marketing. I've been with Omnisend for 2 years now and each time I use them I'm honestly so underwhelmed with their offerings. Also, receiving customer service is almost impossible. Their customer service reply is only via chat which prompts to "we typically respond in 1 hour", I'm sorry but we are business people and when we have a small window to work on something that's our window, and waiting an hour to 1 reply is not practical. I recently switched to Attentive Mobile for SMS and it's been breath of fresh air! I'm looking for a new platform for emails now. If you're debating Omnisend I would suggest passing to save yourself time and unnecessary headache!
Hello there! Thank you for your review, we appreciate it!
There are a few ways to contact the Omnisend Support team, but no matter what option you choose or when you do that, you will be routed to the team that works 24/7 and strives to provide a top-notch experience and resolve any of your questions as soon as possible.
Our support team is working 24/7 without no gaps to cover all the questions we receive from our customers, although you can see a prompt of support replying within a few hours, we always try to reply as soon as agent gets your query and does all the troubleshooting to understand it and help you out.
Once again, thank you!