Omnisend Email Marketing & SMS

Thank you for your amazing feedback! We're thrilled to hear that you're enjoying our App and that our agent provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you.
We appreciate your business and look forward to serving you again in the future!

Hello,

Thank you for sharing your concerns with us. We're sorry for any frustration you've had with our customer support. Your feedback is incredibly important as we strive to improve our service.

We understand the importance of smooth communication and recognize that switching between agents can disrupt it. We're open to any suggestions to refine our shift-based model for better transitions while keeping the conversation context intact.

We apologize for any inconvenience caused by having to repeat information. We're committed to improving our internal processes to ensure agents are fully briefed on your history before chatting with you.

Regarding email deliverability, we've addressed the SPF issue and disabled the warm-up option to enhance it further. While we anticipate improvements, we appreciate your patience in monitoring your email system. We're here to help if needed.

Furthermore, our senior support representative has reached out to you with additional information on the open rate. Please respond to them in the chat for further assistance.

Your satisfaction is our priority. Please share any specific issues so we can investigate and resolve them promptly. Feel free to reach out to our support team directly.

Thank you for your patience and understanding as we strive to enhance our support services.