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Arlen rocks and was super helpful with on-boarding - it's a great app for our needs and the support team are great if we have any questions. With that said, it's very straightforward to use.
Great product, and great support! Spoke to Arlen Robinson. He was very professional, and helped me greatly! great customer service.
Arlen R. was quite helpful over the phone today as he patiently answered a whole number of questions I had...customer service has been excellent thus far. It has been fairly easy to integrate into to Shopify.
Had the pleasure of talking to Arlen when I scheduled a call for support with the app. Arlen is amazing, not only did he help out with the issues we experienced, he even gave that little extra, suggestions, and even showed examples and demos.
Make sure to keep him, because I will most likely have more questions as we grow our Affiliate Program, and I would for sure want for Arlen to help out again.
//Christian
writeyboards.eu
THINK OUT LOUD!
The customer service I received was excellent. All of my questions were answered and I was shown exactly how to navigate through the system with my shopify integration. I would most definitely recommend it to a friend.
Thank you Arlen! at OSI Affiliate Support
Helping me with my affiliate program. You made the setup to get everything up and running very easy and understanding how to use the affiliate software. Plus installing the software with my shopify store was no problem at all with your help.
PureAirAroma.com
John Elliott
Great app, great value, it was easy to install, and many many features. The support staff was fantastic! Arlen was great...I was able to talk with him on the phone and he went through my enti site with me, answered all my questions and helped me fine tune everything. excellent customer service
This app is really easy to setup and use. They also have great support and were there to answer any questions that I had during the setup process.
Do not waste your time with this app. The absolute worst support people I have encountered. Was never able to use the app, due to "pass the buck" or ignored requests for help. Then when cancelled, they are still harassing us with emails and phone calls daily to give them a new CC number. Repeatedly asked them to stop.....Now we will report them to Shopify.
We recently began an affiliates program using Omnistar as our platform. The console is very in-depth and comprehensive. Support is great including a one-on-one phone session and fast f/up email with everything covered.
We've been left wanting a lot more with some apps mainly due to their lack of support. This one gets 5 stars due to their excellent support.