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The help we get through Omnivore support is really great! Special thanks to Gareth. He has helped me a lot setting up ebay and making sure the inventory syncs.
Thank you so much for your review, we are always happy to help our customers.
Easy to use app, specifically from our Shopify store. Integrations and onboarding was quick, and we were selling in no time.
Been using the Omnivore app for years now. We sell on loads of marketplaces and nothing compares to the ease of this app when it comes to listing and managing orders.
Thank you for taking the time to write a review, so glad a long time customer like yourself is happy.
Their customer support is exceptional, and I would like to give special recognition to Gareth Midson for his consistent availability and invaluable assistance in navigating any challenges we encounter in the interaction between Omnivore and Catch.
We also think Gareth is great, thanks for such a positive review.
I have found this app very easy to use and has performed well since we started using it around 18 months ago. More importantly, the customer service from the company has been faultless from day one - they respond quickly and often go out of their way to resolve difficulties that may arise from time to time with the marketplaces we sell in. 10 out 10 in my opinion.
We use this app to sell on the Catch Marketplace. Integration was easy and their team were extremely supportive at the start. Omnivore has been a godsend in integrating Catch with Omnivore with the syncing of orders and products. There have been a fair few issues, bugs and errors and ongoing support has been mixed.
I have a love/hate relationship with this app. It is the only app I can find that does what I need. It has the potential to be a very powerful app, but it really struggles to capitalize.
Pros:
- It is free when used only with Trade Me
- Its core functions work
- It can import product metafields and use them (with some difficulty - template validation needs better documenation)
- It saves an immense amount of time vs manually listing products
Cons:
- User interface is poorly designed and outdated. Needs a complete rebuild using modern front-end techniques.
- Very rudimentary templating system that often falls just short of what you want to achieve.
- Many missing features, requiring complex workarounds to be set up
- Documentation is not complete and not always up to date.
- $75USD a month (+ commission) for the full plan is waaaay too expensive given the state of the UI and the lackluster feature set.
Edit: Happy to provide examples of issues to the devs should they reach out.
Thank you for being a valuable customer and we appreciate the time taken to comment. I'm glad you've found our app saves you time. We appreciate the comments on our user interface, we are in the process of refreshing and you will see the changes rolled out over the coming months.
Regarding our fee, this is extremely competitive for an app that provides access to so many marketplaces. Unlike others we don't charge an additional app fee if you want to add a marketplace. We have a team of local developers working on an extensive roadmap of new features for our customers and this would not be possible without the fees we have. If it's ok with you, we'd like to reach out to understand the features that are of particular use to you and the areas of the user interface you find challenging so that we can improve.
One of the worst apps I have ever used. Totally user-unfriendly, overpriced for what it does and in my eyes 20 years out of date. Had this app for almost a year now and definitely do not recommend it.
Hi, we're sorry you didn't have a great experience with Omnivore. We'd love to have the chance to put that right. We have reached out to you and hope we can connect soon to talk through your experience.
We have integrated our Shopify with a third party seller and it is already paying off super quick! Previously we were manually adding, taking stock away, uploading files etc but now life is so much easier with the Omnivore integration.
It is the biggest time saver for us and once you get your head around setting it up, it is well worth it.
The support we received from Debbie + Steve was first class and their patience and knowledge was super appreciated.
Thank you!
What great feedback, thank you! We love hearing how our app has made life easier.
Amazing app & amazing support! Was able to get live on Catch, Ebay & Amazon which has increased sales :)
Great to hear your sales have increased, thank you for the review.