Very helpful quickly helped me fix my issue. Thank You
The app itself needs work but does what it says it will do.
It's our pleasure to keep clients satisfied so feel free to contact us 24/7!
Day one and app works effectively. I appreciate the part of the app that allows the add to cart to be skipped. A one product store benefits greatly from this function.
Thank you! Hope you'll keep enjoying the app for a long long time!
The Papaya Factory
The app works perfectly.... I'd also like to emphasize the quick feedback of Eugenia (support) for giving me the correct solution about a problem a had in my store related with the size of the button (website version) on Minimal theme.
Thanks so much for your feedback! It's our pleasure to keep clients satisfied so feel free to contact us 24/7!
HUGE js file that causes highly increased loading times on page. Uninstallation of the app doesn't remove this large JS file either.
Thanks for your feedback. We are extremely sorry that you've faced such inconvenience. We've already removed the app's leftover code and tried to contact you via email in order to discuss this situation but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!
We enabled the app on our new store with the free version but unfortunately we were billed for a paid service in the first month. Sent an email to customer support and got a prompt revert. Alexander from customer support was able to revert the changes back to a free plan and charges were reversed. App is good and it does what is expected. Customer service was prompt and satisfactory. Giving 4 stars - deducting one star because the app does not display a warning when a paid plan is activated. Other than that - all good.
Thanks for your feedback and sorry that you've faced such inconvenience and confusion. The thing is that the app switches plan automatically once paid features are enabled. Anyway, no worries! We've already requested a charge reversal from Shopify in order to avoid any accidental charges. Also, we tried to contact you via email but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon :)
Tori Arnold Art
The customer service was very helpful! They were able to reply in a timely and very accommodating manner.
Thanks for your feedback, it's highly appreciated! :)
I want to have one page check out
I will increase conversion and decrease abondoned cart
Thanks for your feedback and sorry that you've faced such confusing situation. We've contacted you via email in order to discuss this case and help.
Looking forward to your reply!
Velocity Performance Products
Edit: The developer reached out and said we are not actually being charged, just approved up to the minimum tier of $9.95/30 days. I raised the score because it did work otherwise. If possible it should be updated so the free tier doesn't send an email saying that you approved charges on the free their of an App.
Installed the app on the free tier and then I get an email saying I approved it at $9.95/30 days? like WTF
Thanks for your feddback and sorry that you've faced such confusion. We would kindly inform you that the app needs the charge to be approved even if you are using the free plan. The thing is that if you decide to use the paid features and enable them, the app will switch plan to the paid one automatically, that's the reason why the charge should be approved beforehand.
Anyway, sorry for inconvenience. We've contacted you via email in order to discuss the situation.
oh thats great
If you click on some features within the app, you are automatically put on to the paid plan without notice. You will then be billed monthly without any real notification that you've even accepted this.
The app itself is great. If they put paid features in the proper place where you are notified before you are automatically upgraded that would solve this problem. There is also no way to downgrade within the app. So your only solution is to uninstall it.
Thanks for your feedback. Sorry that you've faced such inconvenience and confusion! We would kindly inform you that the app has an informational bar on top of the settings page that notifies users about paid features. Anyway, no worries! We have already requested a refund for you from Shopify :)
Also, we've contacted you via email in order to discuss this situation.
how the way this app charge money is not clear, charge money without notification, really hate this kind of app.
*update 30/7/2020, the developer has refunded my money, so I rise the star from 1 back to 3. I actually like the concept of the app, but there is no pop-up notification before charging money, newbie as me or others will click the pay function accidentally, please improve it.
Thanks for your feedback and sorry for such inconvenience. We would kindly inform you that the app has an informational bar on top of the settings page that notifies users about paid features. Anyway, no worries! We have already requested a refund for you from Shopify :)