Cartly Slide Cart Drawer
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Very buggy app. Every time someone uses our search bar it opens the cart. No help from support.
Dear merchant,
It was a pleasure to talk to you over the phone and we’re sorry for any issues you’ve encountered due to the mess that happened in the app functions.
We’d like to let you know that we fixed the minor issue quickly right after we saw your last message, but it appears that due to the holidays and the transition in our support, we missed your first message. This is something that we’re going to improve definitely to make sure we’re fast on reacting to your interactions.
We understand that this malfunction led to a negative impact on your business, and we’re deeply sorry for this. As a good favor, we’ve refunded all charges that were initiated by our app and we’ve set you to a non-charge plan from now on.
We’ll make sure this won’t happen again. Thank You.
Carty support team
They promised me to waive the monthly fee for an issue on the app. Unfortunately they are still charging my account for $15.95/month
I don't trust them anymore.
Even after I have removed the app, it still doesn't go away. And it does not allow me to click the cross or continue shopping
Thanks for your feedback and sorry that you've faced difficulties. We tried to contact you via email regarding this case but didn't receive a response yet. Please drop us a line at your convenience.
Hope to hear from you soon!
I deleted this app a long time ago, but I am still being charged.
HUGE js file that causes highly increased loading times on page. Uninstallation of the app doesn't remove this large JS file either.
Thanks for your feedback. We are extremely sorry that you've faced such inconvenience. We've already removed the app's leftover code and tried to contact you via email in order to discuss this situation but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!
huge JS file that can't be removed. Slowing down entire website. Useless.. I don't recommend it to anybody
Sorry that you've faced such inconvenience. We've contacted you via email in order to help with this case. Please feel free to reach out to us 24/7 with any difficulties or questions, we are always happy to assist.
Do not install!!! It's not clear what are the premium functions and what aren't. The app allows you to use premium functions and automatically changes to payed plan. It NEVER NOTIFIES YOU that it has changed the plan and CHARGES YOU WITHOUT YOU EVER KNOWING OR APPROVING OF ANYTHING. This is unacceptable.
Thanks for your feedback and sorry that you've faced such confusion. We would kindly inform you that you approve charges while installation process and also the app has banners inside of it that inform you about paid features.
The pop-up doesn't show at all. I tried clicking "Add to Cart" to test it, but the pop-up won't show up for some reason. I like the idea behind this app, but it didn't work for me unfortunately.
Doesn't work at all ... Not even one feature, tweaking every settings possible nothing works
The app says it has a free plan. But the moment you enable the app, you automatically get billed. Extremely poor and unprofessional way to making money.
Thanks for your feedback and sorry for such inconvenience. We tried to contact you via email in order to discuss this situation and find a solution but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!