Worst experience I Have selected one product and once the campaign created by One Click Ecom my fb ad account got disabled. Due to not following the FB policiesI have also tried to contact One Click Ecom support team but there is no response.
We're sorry that you had a bad experience!
We replied to both of your queries inside of 24 hours - sent to your Shopify Store email address!
Please send us an email directly and we will fix your issues:
Gadgets, Gifts, & Gizmos
It's great in concept, but there are way too many bugs for it to be successful. First, support takes days to get back to you, and their answers not so helpful. When asked what the shipping charges are, I was told to look at Oberlo and AliExpress and find out myself. Facebook ads run indefinitely, you cannot run a campaign for a few days to test effectiveness, so pay close attention to your ad manager. Speaking of ads, I haven't been able to run any, I keep getting error messages. I wrote support 2 or 3 days ago and still haven't gotten a response, not that any of their responses have been helpful. So nice to have all of this stuff set up for you, but they DO NOT TRACK INVENTORY. If you don't check Oberlo, you may be selling products that are unavailable. It's better to pay for a service to create your video ads than pay $20 / month for a useless app.
Thank you. We appreciate all constructive feedback and we are constantly improving the app for our users.
With regards to a few of your queries:
Support - we are a fast growing app but still reply to all queries and technical issues within 24hrs.
Shipping charges - we work with 3rd party fulfilment services such as Oberlo & Aliexpress and the shipping prices always fluctuate (especially at this time), so it's important that our users are aware of this and either charge shipping on their store, or factor in shipping cost into product price if shipping costs increase.
Facebook ads running indefinitely - You can pause/ turn off/ delete any campaign that you create with us at any time. No FB campaign ever runs indefinitely, the advertiser always has control.
Not being able to run ads - we have hundreds of users that are successfully launching campaigns with our app. In a few cases, the user may not have their ad account/ pixel set-up correctly within the settings of our app. Please check that everything is set-up correctly.
Inventory - all of our products are proven winning products with lots of suppliers always available on Aliexpress/ Oberlo. We are currently adding in a new feature with links to suppliers for each product.
One Click eCom Team