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I can't cancel the subscription.
Hi there,
There is a help section for the uninstall:
https://oneclicksociallogin.devcloudsoftware.com/index/faq/#uninstall
We contacted you about this issue,
Thanks
Very hard to cancel. Nothing about delete or cancel in their FAQ, big pain.
Hi there,
Thanks for using our app, we have a section in our FAQ for the uninstall process, you can check it out here:
https://oneclicksociallogin.devcloudsoftware.com/index/faq/#uninstall
Let us know any question about our app,
Thanks
Be careful when installing this app. Your customers login information is stored through the app and not through Shopify. After installing this app, all of our current customers were forced to reset the password and their data was stored on the app. Even after resetting their passwords, every time they try to login it would give them an error. Be very careful when installing this app because the security of your customers data will be in the hands of the app developers.
We are sorry about your experience with our app. As the FAQ section says, if the customer already exists in your store, they need to provide the password to confirm that the existing account belongs to them (just once).
In case your store don't support multipass feature (avaialble for Shopify Plus stores), our app needs to keeps track of the credentials of the user which are hashed and secured (this is the credentials to access the shopify store, not the social network).
Please let me know any question or help needed.
Best regards
My Facebook login via this app not working properly. our customers are facing the issue during login with Facebook. It affects on our customers services.
Issue Via login with Facebook:
App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions.
Another Issue :
We re' sorry, but the application you're trying to use doesn't exist or has been disabled.
Very Poor services we email almost 24 hours ago but didn't received any reply from your side.
Can you sort this issue or we move to another one.???
Hi!
We are very sorry about this. We didn't get your email for some reason.
The facebook app issue might happen because of some configuration issue that facebook detected on your app. We can fix it immediately if you add us to the FB app admin panel. Please contact us at sales@devcloudsoftware.com or respond this email/review so we can let you know how to do that.
Thanks!
The app is hard to use, no one replies to emails, and even the syndication module changes synchronously for each independent site, which bothers me when I run a small language independent site!
Hi there,
Our app works automatically using the app blocks integration, there was an error in your store re-using the same integration code in different stores (maybe due to a theme code reuse).
We apologise about the delay on your ticket, you received multiple responses to your support case trying to find the cause of issue.
I used this app for about 6 months than randomly a popup appear on my website saying "NOT SECURE" DANGER. I have no idea how long this popup was up but it likely cost me thousands. I uninstalled the app and this did not remove the popup. I than found the code calling the popup and removed it. I now have a error appearing on my live website sating " Liquid error: Could not find asset snippets/social-login.liquid " and reached out to support to get it removed but no response have been received. I do not recommend this app to anyone.
Hello!
We are very sorry about this. It was an issue with expired SSL certificates that was solved in just 2 hours. No insecure popup should be showing after that.
We already contacted you by email. Please let me know if you get it. We are able to compensate the problems caused.
Thanks!
1. not one-click login first customer password required 2. every time 3 to 4 login issue with the customer 3 many time email, not good support +919916448165 1 month problem please solve
Hello!
Sorry about this. We replied the emails but seems like for some reason you didn't get them.
It seems to be a problem with the store right now. The login page doesn't load for me at https://silkzone.in/account/login. As far as I see this is not caused by our app. It might be a problem with other app or with the store theme.
Please reply to sales@devcloudsoftware.com so we can work to get this fixed.
Thanks!
I already delete this app but still showing to my page.
my page is almost done but I encounter some conflicts that made problems to my page. how I can uninstall this app..
UPDATE: We've also added a button on the admin panel that will remove all remaining the code if you want to uninstall the app. Please make sure you click it before doing it.
Hello!
We are very sorry about this. Our server's cache takes around 60 seconds to update so the social login buttons are usually removed within that time delay. Also browser's cache might affect it so we recommend to test in a private/incognito tab to avoid getting out of date results.
We are sorry to see you've uninstalled the app as well. Therefore we wanted to give you a free plan so you can re-install the app and also let us know how can we improve! We've already contacted you by email.
Thanks!
Despite successful image verification, our users are repeatedly prompted to verify, resulting in a flood of complaints. Support has been completely unresponsive. Customers who fail image verification are likely to lose their willingness to purchase. This is a terrible app.
Hi there,
We replied to your email about this problem, the "image verification" is the captcha provided by Shopify which is not part of our app and is active by default in all shops.
We sent instructions about how to disable it in Shopify. Here you have the instructions again:
https://help.shopify.com/en/manual/online-store/setting-up/preferences#google-recaptcha-on-login-create-account-and-password-recovery-pages
Let us know any question,
Happy to help
One Click Social server is DOWN, the customer can not log in and purchase anything right NOW!!!!!!!!!!
Hello!
Sorry about this. We've worked a lot since the last time you've installed the app. Our app is a lot more stable now. Servers are no longer a problem :-)
Thanks!