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Downloaded earlier today, didn't notice the "try it on a few products" before pulling the trigger on everything. That was before 9am. It did what it was supposed to do and covered all my product images in a very dark, very yucky looking watermark pattern. I couldn't get it to stop, nor could I change what it was doing, despite it saying "changes saved". It has been processing for nearly 12 hours now. I reached out to customer support early this morning via chat, claims they write back usually within 5 minutes, 12 hrs later, no response. I've emailed as well.
Tried uninstalling, that didn't remove the water marks. It is ghastly and I can't very well advertise my page while it is in this state. Will perhaps change my review once they fix the issue.
I want to extend my sincerest apologies for the difficulties you've encountered with our app. I understand how frustrating it is to deal with unexpected issues, especially when they impact your business. Your experience is far from the standard we aim to uphold.
Regarding the watermark issue, it seems there might have been a glitch in the processing. We are already investigating this to prevent such occurrences in the future. Your feedback has been invaluable in identifying this problem.
I assure you that we are taking steps to improve our response times. I appreciate your patience and understanding in this matter.
I'm determined to turn this experience around for you and I've sent you direct email where we can discuss a swift resolution and any assistance you might need going forward.
Thank you for bringing this to our attention, and I hope to resolve this to your satisfaction
~ Ayush
I was surprised by the app, excellent! If you are in doubt, I highly recommend it. Congratulations to the entire team that developed it, especially the service team who are super fast and attentive!
Easy to use but servers are horrible. You can't use it while its loading and it takes literally hours
Thank you for your feedback.
We’re sorry that you were disappointed with the app – we try to provide the best we can possible but sometimes things happen out of our control. The servers are now upgraded and the process is significantly faster. I would like to kindly request you to give it another try.
If there’s anything else we can do for you, please let us know!