AI: Upsell—Email—SMS Marketing , 2.485 Rezensionen

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17. Dezember 2022

You can't even start using the app until you book a call with someone? And you can't uninstall the app... until you book a call with someone. Gross.

Lovely Body Products
Kanada
9 minuten mit der App
ONE hat geantwortet 19. Dezember 2022

Hi Sarah,

I see you were able to uninstall, nice work! Although a little hard to find in the Shopify Dashboard Install/Uninstall is controlled by Shopify. Apps are not given the ability to block merchants from uninstalling. I think you might have been mistaken when first writing this review.

Apologies you felt stuck in one of our onboarding flows. Many of our merchants ask for 1-on-1 onboarding via demo call to better understand how we can serve their business and help them launch their first campaign within minutes.

Recently, we are testing this onboarding option for only a small number of merchants. Based on your feedback and speaking with our leadership we are removing the onboarding call requirement.

Please do reach out to me directly support@one.store if you like to give us another go.

Cheers,
Ann

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