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Top App ! The help support is perfect and super reactive in case of need! Thanks to Rosy for her help! Recommended.
This is by far the best Shopify app I've ever downloaded. It's a multiple apps in one. I had a call with Stephanie who was very helpful and pleasant to talk to. She walked walked me through the app and helped me publish my opt-in campaign, as well as create an upsell for one of my products. I am also in the process of using some of the app's other features such as email automations and email newsletters. I would wholeheartedly recommend this app.
find the app confusing and hard to use, hard to navigate and understand where I am supposed to go next or what to do
Dear Merchant,
I am Ann, Customer Experience Manager at ONE app. Deeply sorry you had a frustrating experience navigating our app. If you reach us through our nearly 24/7 live chat or email at "support@one.store" we can help you get setup and we can even do a 1-on-1 onboarding call.
Lastly, if there's something specific you wanted to achieve with our app we can send you a video recording walk through or set it up for you.
We are always improving our user interface. Love to get more of your feedback to make improvements.
Looking forward to working with you as you launch your new Shopify store.
Cheers,
Ann
I love the is app, you can create a lot of customized pop-ups for your campaigns. Rosy from the support team is really helpful and understands what users want very well. I highly recommend ONE to anyone who is looking for a pop-up app!
Great app and the support is AMAZING! Needed something fixed before I launched and the support did everything to help me.
Just needed a custom popup. These guys answered my questions in minutes, and were friendly and helpful to boot. I'm still testing it but so far so good.
Very satisfied, and the staff is very patient and professional to help me solve the problem, it is recommended to use
I had a query, the customer service were so efficient and helpful. Got me sorted in no time. This is key for me!
Amazing customer service and the app is really nice and easy to use. One of my best experiences using this app.
Enjoying the App and the customer service is very good. Response is very quick and all who have helped me have been very good.