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With all the great reviews, I expected a lot more from this app. It's missing many features, like an actual workflow rather than one-off automation. At first glance it looks like there are many email templates, but they're created in a way that you can't easily edit key visual elements to match your store's branding. Key elements are images rather than editable shapes, so instead you're either left with a template that doesn't match your brand at all or you have to delete the parts of it that made it unique. The spin wheels are the same way.
It has potential! But for now it's just not an efficient enough solution.
I have only good things to say about this product and also the support team behind it. I had very good support by LOU that helped me alot if I had any issues. I REALLY Recommend this app. The APP is great and also the support! 5/5 Stars from SWEDEN
The best app and support on Shopify!
Cette app est juste géniale!!! Tombée par hasard dessus, je cherchais un équivalent voire mieux de ce que j'avais avant et Boom! Une tuerie! Sans parler du service client hyper opérationnel et réactif (merci Rissa!!). Simple même pour débutant! Je recommande x1000%
Hâte de me l'apprivoiser :)))
Rissa was amazing and helpful
After downloading the app, I found that the price was completely different.
The moment you install the app they require phone verification and send you to another saying your store is not qualified for the free plan. If it's not free, they should make it clear.
Thank you for sharing your feedback and I would like to address your concerns regarding the Free plan.
The Shopify App listing clearly mentions that our free plan is only available for partner stores and developer stores, hence, your store type is ineligible for free plan. However, we do offer a 10 days free trial and if you cancel the subscription before the trial ends, you won’t get charged.
For the phone verification, it’s simply a common 2-factor authentication step to secure your account. However, we understand that it might cause our users to feel uncomfortable sharing their phone number. I’m pleased to inform you that the phone verification step was removed to make our onboarding smoother.
By the way, it seems we may have missed the opportunity to assist you, as we didn’t see any record of you reaching out for support. We’re confident we could have addressed your concerns and guided you through the platform. If you change your mind, please do not hesitate to contact us at support@one.store or +1 4154888859 and we will be more than happy to assist you with the app setup.
Best,
ONE Team
This app is fantastic! Got help from the CTO when I needed to configure my campaigns properly. The basic set up was so easy. It's also capable of doing more complicated things, which is nice.
Amazing App! Good customer service by chat in a few minuts. All perfect and the App is clever! Thaks for this!
The customer service is really awesome and has helped me modify templates to suit my sites needs. I'm really happy!!