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I never really write reviews but the customer support team has given me so much value that I can't help myself.
The social proof notifications and the email popups they have look clean and professional unlike some of the other apps I've seen. I only use the exit intent spin wheel thingy to collect emails and it works well. It's customizable and automatically adds the coupon code for the customer before they checkout.
But above all, their customer support is off the charts. Super fast reply times and are online all the time. Plus, they're updating the app with new features and asking for my opinion on how to improve it. That's the secret formula on how to turn me into a lifetime customer and they did it.
Thank you.
I've just installed it and eventhough I'm not tech savvy, the assistance I got with the process was amazing
I love this app! It's user friendly and simple to use. As someone who gets overwhelmed with new things I could say this app didn't overwhelm me one bit. It's straight to the point and that's what I love.
All I can say is WOW! This app is superb! Has everything you need to capture emails, sms etc. Honestly I haven't even looked at all of the features (because there so many) but so far its amazing and more than I could ask for. The support team is second to none, best service EVER! Big shout out to Kate! She understood my enquiry and helped me every single step of the way! So patient, kind and communication was lightning speed! She even recommended me so many ways to improve site navigation using their tools and I really couldn't thank her enough. She also coded a few bits to suit my website. Don't second guess if you want to use this app! There wont be anything better I tell ya! Thank you team!
These guys are just AMAZING! If you struggle with being technical, these guys will go out of their way to talk it through with you step by step whilst being really friendly and down to earth like real people should be. Kate is an outstanding member of the team and has supported me every time to get what I want to achieve. Thank you to you all!
I used this app to help drive more sales for Black Friday. I started a conversation on the Live Chat where I had the most helpful assistant who assisted me step by step in creating the pop up I wanted. They coded it all for me which was a big help! Thank you again ONE team :)
I had really good service from Pauline when I had issues with the app. Their customer service is amazing!
Hii Manikka,
Pauline here. I’m glad to be able to help with the browser issue, now that the email automation is working we hope to see you get it live soon. Also, we highly recommend combining sms texting with email while ensuring you are not overwhelming customers. Should you ever need any assistance during the setup, ping our 24/7 Support Team!!
Very pleasant working with ya ;),
Cheers
Aplicativo maravilhoso, recursos incríveis e ainda nos disponibilizam uma conta inicial com praticamente todos os recursos maravilhosos, sem contar que o suporte é maravilhoso e rápido! Obrigado...
Not useful for an Ecommerce business that needs data analytics from the email campaigns. The program only issues a total sum of money earned from the program IF you have a coupon attached and the coupon is used. Also no integration in seeing link clicks or what products were of interest in the email. I found the customer service to continue to provide the same answers over and over with the promise that they would integrate more analytical click data but the day never came where they made this advancement. Sure the process of setting the creative is easy but that's the best it offers. great for beginners i guess...
This app does everything I want and it is super easy to use. Also, their support team has been excellent. Their support team has has been super helpful with the questions and requests I've asked. You can completely customize your pop up and what features you want out of all of them. 100% customizable. Highly recommend!