Avis (2 489)
Affiner
-
Par note
Excellent customer service, Rosy is very nice, I really enjoy using this app, if you have hesitation opening online store, I highly recommend Shopify.
I just installed this today to create some pop-up opt-ins with a buy a product get a free gift as the read, and Naomi from ONE was super helpful; she helped me for hours and even wrote some custom code for me. I am really happy with the customer service. ONE should give Naomi a huge pay rise, she was the best tech support person I've had in 20 years!
Just started using the app for shopify, its pretty easy to use, had a few difficulties but kate the pop up assistant was brilliant helped me a lot. makes everything a lot less stressful when you have some help by your side!
Great app and great customer services. Help you with a smile and quick to respond and sort out your needs. Thanks Rissa
You can access quite many things on this app while you're on their free plan. Customer service is also amazing! Trish was so patient and she gave many good recommendation in how to set up. Very helpful.
Ich habe selten so einen hilfsbereiten Kundenservice erlebt. Die Mitarbeiterin hat sich so viel Zeit genommen und konnte mich bei jeder Frage unterstützen und dann noch am Wochenende - wirklich top!!!!
This is a very complete software, there are many templates to choose from. When I had a problem and contacted the support team, they were quick to help me and helped me with some things I missed. Thanks so much Rosy for helping me.
I had a problem with reviewing my pop-up. Angelina from Proof Factor got back to me almost immediately and dealt with my problem pleasantly and quickly. Thank you!
Couldn't get it to work, the most frustrating app ever! Any changes made would not register, popup wouldn't show up as per settings
Yikes, that's a pretty frustrating experience you had. At first glance, we do not see nor receive reports of a system-wide issue with our popup not working as intended.
Our team went ahead and conducted a thorough investigation of what might be giving you a hard time. We think we may know where you might have gotten hung up in our user experience and gone ahead and made updates to your campaign.
Video Summary
https://share.one.store/2Numo7wN
Text Summary
1) There are two screens for the popup, the initial screen (step 1) and the rewards screen (step 2). It looked like you spent a lot of time getting your first screen customized to look like your brand but couldn't find how to customize the second screen.
2) We've mimicked the settings from the first screen of the popup to the second screen of the popup, so they both have a consistent look and feel.
3) Additionally, we think the other issue you were facing was that the popup was not "appearing" on your website with the current settings. It looks like what happened is one of your settings was "Stop Showing if the user had already subscribed to the popup," and looking through the account, it seems like you had already subscribed to the popup during one of your earlier test runs.
4) To continue to see how the popup looks on your website, we have a "Preview on Site" button that will allow you to see what your website looks like when "new" users visit it. The "Preview on Site" button will reset your browser and our app to think you are a new person seeing pop up.
5) If you visit your store website without clicking "Preview on Site" button, then our system will be subject to the "Stop showing setting" that was enabled as if you are experiencing the popup as one of your real customers.
We offer 24/7 support, so we are happy to jump on a call, live chat conversation, or via email (support@one.store) anytime to discuss our investigation above or anything at all :) We look forward to hearing from you soon.
Meanwhile, our product team will be looking into improve the user experience based on your feedback so that new users don't fall into similar confusion and frustration. Our popups is one of the most sophisticated on the market, but with complexity and flexibility in customization always creates room to improve the app interface.
Regards,
Maya
Does exactly what I need it to and the customer service is great! Would definitely recommend to others