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I have only good things to say about this product and also the support team behind it. I had very good support by LOU that helped me alot if I had any issues. I REALLY Recommend this app. The APP is great and also the support! 5/5 Stars from SWEDEN
The best app and support on Shopify!
After downloading the app, I found that the price was completely different.
The moment you install the app they require phone verification and send you to another saying your store is not qualified for the free plan. If it's not free, they should make it clear.
Thank you for sharing your feedback and I would like to address your concerns regarding the Free plan.
The Shopify App listing clearly mentions that our free plan is only available for partner stores and developer stores, hence, your store type is ineligible for free plan. However, we do offer a 10 days free trial and if you cancel the subscription before the trial ends, you won’t get charged.
For the phone verification, it’s simply a common 2-factor authentication step to secure your account. However, we understand that it might cause our users to feel uncomfortable sharing their phone number. I’m pleased to inform you that the phone verification step was removed to make our onboarding smoother.
By the way, it seems we may have missed the opportunity to assist you, as we didn’t see any record of you reaching out for support. We’re confident we could have addressed your concerns and guided you through the platform. If you change your mind, please do not hesitate to contact us at support@one.store or +1 4154888859 and we will be more than happy to assist you with the app setup.
Best,
ONE Team
Customer service is the best! very direct and efficient. easy to use ! so far so good. bring on all the customers
I literally just downloaded this and had the best service and run through with Victoria and Sofia. They were both super patient and informative it made my experience such a breeze and i'm so excited to get started with this!
Great app and great customer service to make sure you're using the app to the fullest. The customization of the icon pop up is great.
Amazing customer support! I'm always having to work on my website late or on weekends, and I could not believe someone was available through the chat to help me late on a Sunday night. Not to mention, they helped me to customize my pop-up and answered a bunch of questions. So friendly and helpful!
I just starting using this app today, it's simple to use and the support team is awesome. Lastly, this app will help with your sales conversion.
Natalie was very helpful with walking me through features. I was so ready to give up but she offered to make some changes for me. I really appreciated her willingness to help me:)