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Very easy to use application that has an excellent free option for getting started on your new business. The easy to access help chat section is readily available with speedy replies! I would recommend this app to everyone.
I installed this app and before I could ask for help, they wanted to help! Rosy was fantastic and helped me set up a few things I got stuck with. There is a slight learning curve, but once you go through all the settings, it's very user-friendly. Rosy even configured a custom pop-up for me. I'm 100% satisfied with this app.
find the app confusing and hard to use, hard to navigate and understand where I am supposed to go next or what to do
Dear Merchant,
I am Ann, Customer Experience Manager at ONE app. Deeply sorry you had a frustrating experience navigating our app. If you reach us through our nearly 24/7 live chat or email at "support@one.store" we can help you get setup and we can even do a 1-on-1 onboarding call.
Lastly, if there's something specific you wanted to achieve with our app we can send you a video recording walk through or set it up for you.
We are always improving our user interface. Love to get more of your feedback to make improvements.
Looking forward to working with you as you launch your new Shopify store.
Cheers,
Ann
Really simple, with complex options, really helpful staff that will help you organise anything you are having issues with within minutes! Highly Recommend it!
Trish & her team are so helpful & efficient. They answer my questions and resolve all my issues very quickly. I cannot say I have had a bad experience they have an outstanding service, would highly recommend.
I was talking with Kate from the support team and had generally one of the best, most efficient and most pleasant Shopify Support experiences ever. Excellent!
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Professional and easy to use app, and beyond all, they have amazing customer service which worth it all
A very useful app. The support is very kind and easy to use. There are several plans, so it is recommended as the first trial application.
I just installed this app and it seems to do a lot. I need to set up automated message to email and SMS subscribers. I had some questions and the online support is really great. Rosy answered all my questions and walked me through everything. Very helpful.