AI: Upsell—Email—SMS Marketing , 2 470 recensioner
find the app confusing and hard to use, hard to navigate and understand where I am supposed to go next or what to do
I am Ann, Customer Experience Manager at ONE app. Deeply sorry you had a frustrating experience navigating our app. If you reach us through our nearly 24/7 live chat or email at "firstname.lastname@example.org" we can help you get setup and we can even do a 1-on-1 onboarding call.
Lastly, if there's something specific you wanted to achieve with our app we can send you a video recording walk through or set it up for you.
We are always improving our user interface. Love to get more of your feedback to make improvements.
Looking forward to working with you as you launch your new Shopify store.
Fui cobrado absurdos 30 dólares sem aviso prévio. Aplicativo útil porém não tão útil com este super preço. Don't recommend. It was charged 30 dollars without any kind of warning.
Absolutes Desaster, die App ist wirklich das schlechteste was wir als Startup in 10 Jahren erleiden mussten, die App loggt sich ständig aus, Rabattcodes funktionieren nur wenn man sie komplett freigibt, Artikel die man für Coupons auswählt werden im Backend wieder entfernt, Kundenbeschwerden über nicht funktionierende Coupons Codes, keine Browserkompabilität (Safari Mac OS X) das schlimmste ist jedoch ein völlig ahnungsloser nur englisch sprechender Support, der nach 4 Wochen keine technische Hilfe anbieten kann. Danke für nichts, unsere Geduld ist am Ende.
Updating my review. First, I was unable to send emails properly. They kept "failing" and I had to go through support everytime I wanted to send one. They were pretty supportive but it's a nuance. Also, I had the app for less than a week and received a message that my account was being suspended because they received 3 spam complaints on one email, that would be .0008% of my subscribers. This was only my 2nd email and I went in to see where the spam complaints could even be placed and there was nowhere to do so.
Dear Merchant, so sorry for the inconvenience. Email Marketing is a very heavily regulated space by the email clients (i.e. GMail, Yahoo, etc). Once you go over a spam compliant threshold your email gets blacklisted.
I looked into your account and you had (3 complaints)/(2380 emails sent)*100 = 0.13% spam compliant rate on your most recent newsletter.
All email marketing platforms including ours gets automatically blocked and thrown into spam box after crossing a threshold. So we try to protect your account by temporarily pausing email sending. For example, here are some major email tools and their thresholds:
MailChimp = 0.01% for spam complaints
ActiveCampaign = 0.01% for spam complaints
Klaviyo = 0.05% for spam complaints
ONE+ = 0.05% for spam complaints
Unfortunately, you had slightly over 0.05% with 0.13% spam compliant rate. Other email platforms will completely ban your account, but we temporarily paused your account to avoid Gmail, Yahoo, and etc completely blacklisting your emails for life.
I know this is completely out of your control and it is ours too because Gmail, Yahoo, and etc take spam complaints seriously. It's a very complex and regulated space because all the abuse that happens around email. It's one of the reasons businesses turn to double opt-in feature to ensure low compliant rate and high deliverability.
Please do message me if you have more questions.
I unistalled this app and they refuse to help me take that content off my products that they put there and ,my entire site is messed up because of them and i noticed they took away all the reviews they had that were negative but was the truth,two days i had this app dont get this app,thas the same thing you said to all the other people who gave yall negative reviews that yall deleted off..im going to report yall to shopify
Dear Merchant, we believe you have the wrong App, we do not modify nor have the access change products. Our team is happy to help you figure out which app affected your site. Feel free to reach out to us via Live chat.
Couldn't get it to work, the most frustrating app ever! Any changes made would not register, popup wouldn't show up as per settings
Yikes, that's a pretty frustrating experience you had. At first glance, we do not see nor receive reports of a system-wide issue with our popup not working as intended.
Our team went ahead and conducted a thorough investigation of what might be giving you a hard time. We think we may know where you might have gotten hung up in our user experience and gone ahead and made updates to your campaign.
1) There are two screens for the popup, the initial screen (step 1) and the rewards screen (step 2). It looked like you spent a lot of time getting your first screen customized to look like your brand but couldn't find how to customize the second screen.
2) We've mimicked the settings from the first screen of the popup to the second screen of the popup, so they both have a consistent look and feel.
3) Additionally, we think the other issue you were facing was that the popup was not "appearing" on your website with the current settings. It looks like what happened is one of your settings was "Stop Showing if the user had already subscribed to the popup," and looking through the account, it seems like you had already subscribed to the popup during one of your earlier test runs.
4) To continue to see how the popup looks on your website, we have a "Preview on Site" button that will allow you to see what your website looks like when "new" users visit it. The "Preview on Site" button will reset your browser and our app to think you are a new person seeing pop up.
5) If you visit your store website without clicking "Preview on Site" button, then our system will be subject to the "Stop showing setting" that was enabled as if you are experiencing the popup as one of your real customers.
We offer 24/7 support, so we are happy to jump on a call, live chat conversation, or via email (email@example.com) anytime to discuss our investigation above or anything at all :) We look forward to hearing from you soon.
Meanwhile, our product team will be looking into improve the user experience based on your feedback so that new users don't fall into similar confusion and frustration. Our popups is one of the most sophisticated on the market, but with complexity and flexibility in customization always creates room to improve the app interface.
Disorganized garbage! It is a complete mess. I don't know where people get this idea that making an app like it's a sandwich from mcdonalds is a great thing. I can't even find what I want. It's a total mess.
Thanks for the feedback! We're sorry about your McDonald's experience, but have you tried their Buttermilk Crispy Chicken Sandwich?
TROP CHERS POUR LA FRANCE !!!! 0,20$ / SMS ............................................................
Dear merchant, we understand that cost is an important factor when considering an SMS marketing. We'd like to assure you that our pricing is set to cover the standard fees we pay to telephone carriers for international messages from a US-based phone number, including those to France.
We'd like to invite you to contact our customer support team via our 24/7 Live chat or me directly at firstname.lastname@example.org to discuss potential discounts and tailor a pricing plan to suit your needs. We're here to help and ensure that our service meets your expectations.
Thank you for giving us the opportunity to address your concerns. We look forward to assisting you in finding a suitable solution.
Cher(e) commerçant(e), nous comprenons que le coût est un facteur important lors de la prise en compte d'un outil de marketing par SMS. Nous tenons à vous assurer que notre tarification est établie pour couvrir les frais standard que nous payons aux opérateurs téléphoniques pour les messages internationaux depuis un numéro de téléphone basé aux États-Unis, y compris ceux vers la France.
Nous vous invitons à contacter notre équipe d'assistance clientèle via notre chat en direct 24/7 ou à me contacter directement à email@example.com pour discuter des remises potentielles et personnaliser un plan tarifaire adapté à vos besoins. Nous sommes là pour vous aider et nous assurer que notre service répond à vos attentes.
Merci de nous donner l'occasion de répondre à vos préoccupations. Nous sommes impatients de vous aider à trouver une solution adaptée.
You can't even start using the app until you book a call with someone? And you can't uninstall the app... until you book a call with someone. Gross.
I see you were able to uninstall, nice work! Although a little hard to find in the Shopify Dashboard Install/Uninstall is controlled by Shopify. Apps are not given the ability to block merchants from uninstalling. I think you might have been mistaken when first writing this review.
Apologies you felt stuck in one of our onboarding flows. Many of our merchants ask for 1-on-1 onboarding via demo call to better understand how we can serve their business and help them launch their first campaign within minutes.
Recently, we are testing this onboarding option for only a small number of merchants. Based on your feedback and speaking with our leadership we are removing the onboarding call requirement.
Please do reach out to me directly firstname.lastname@example.org if you like to give us another go.