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TROP CHERS POUR LA FRANCE !!!! 0,20$ / SMS ............................................................
Dear merchant, we understand that cost is an important factor when considering an SMS marketing. We'd like to assure you that our pricing is set to cover the standard fees we pay to telephone carriers for international messages from a US-based phone number, including those to France.
We'd like to invite you to contact our customer support team via our 24/7 Live chat or me directly at ann@one.store to discuss potential discounts and tailor a pricing plan to suit your needs. We're here to help and ensure that our service meets your expectations.
Thank you for giving us the opportunity to address your concerns. We look forward to assisting you in finding a suitable solution.
Cheers,
Ann
Cher(e) commerçant(e), nous comprenons que le coût est un facteur important lors de la prise en compte d'un outil de marketing par SMS. Nous tenons à vous assurer que notre tarification est établie pour couvrir les frais standard que nous payons aux opérateurs téléphoniques pour les messages internationaux depuis un numéro de téléphone basé aux États-Unis, y compris ceux vers la France.
Nous vous invitons à contacter notre équipe d'assistance clientèle via notre chat en direct 24/7 ou à me contacter directement à ann@one.store pour discuter des remises potentielles et personnaliser un plan tarifaire adapté à vos besoins. Nous sommes là pour vous aider et nous assurer que notre service répond à vos attentes.
Merci de nous donner l'occasion de répondre à vos préoccupations. Nous sommes impatients de vous aider à trouver une solution adaptée.
Cordialement,
Ann
I used this app to create pop up ad on my website. The chat support was very helpful - Patricia was knowledgeable and walked me through each step so that I can do it on my own next time
NO PHONE SUPPORT. CUSTOMER SERVICE SUCKS
Apenas tengo experiencia con shopify. Descargué esta aplicación y el soporte técnico es muy eficiente.
Thank to alice of One Sales pop ups to have been nice and very helpful ! very nice support and apply, it's amazing.
You can't even start using the app until you book a call with someone? And you can't uninstall the app... until you book a call with someone. Gross.
Hi Sarah,
I see you were able to uninstall, nice work! Although a little hard to find in the Shopify Dashboard Install/Uninstall is controlled by Shopify. Apps are not given the ability to block merchants from uninstalling. I think you might have been mistaken when first writing this review.
Apologies you felt stuck in one of our onboarding flows. Many of our merchants ask for 1-on-1 onboarding via demo call to better understand how we can serve their business and help them launch their first campaign within minutes.
Recently, we are testing this onboarding option for only a small number of merchants. Based on your feedback and speaking with our leadership we are removing the onboarding call requirement.
Please do reach out to me directly support@one.store if you like to give us another go.
Cheers,
Ann
World-class customer service even to a non-paying customer! Thank you, Kate :) If you're wondering if you can have a Shopify backend and have pop-ups show up on a WordPress (or other) frontend, you can easily inject their code onto any page that you'd like the notifications to show up on. Just go to Help > Install Pixel and pick one of the code injection options.
A great versatile app that has so many features and is easily customizable! & The customer service is unmatched.
Awesome support and cool app! I recommend this to all store owners out there looking to add in pop ups in their shop
The support staff are great and the app is good to use! Noelia is a Pro! Please give her a raise. Thank you!