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Awesome customer support they help you with everything needed , i wish all apps on shopify had that level of customer support !
I'm very very new to shopify and this app is very highly recommended. The support staff via chat was excellent! (name called Patricia) She was very kind that she would go the extra mile to make sure I am happy and all problems that I find is all resolved. I'm very new to this app and website and I find very hard creating website or using app but she was very patiently walked me through this at my level. I highly recommend this app! Thanks a lot!
Otimo atendimento, eles respondem muito rápido, aplicativo amplo e fácil de mexer, gostei muito e recomendo para todos, eles são 10
Really great app , easily customizable and the customer service was nice and helpful......fully recommend!
Excellent features that are clear and beneficial for our site. Rissa was kind and willing to help through all of the questions I had.
After a first dissapointed about this app, we've been received proper support with valuable info about an issue and a possible conflict with, surely, GTranslate app that needs to scan the site and, in consecuence, the counting about the unique visitors received by this app is wrong (the application has many more visitors than it actually is) We're still working on it. We'll update the review to 5 stars if after a deeply revision and testing we can check that everything works fine and the unique visitors on the app are the same that te real visitors on site. Thank you.
Dear Merchant,
Sorry for the delay, our engineering team is on Christmas and New Years Holiday. We received your report December 28/29th and again today. There definitely seems to be something wrong with your analytics which our engineering team will investigate and resolve by Monday Jan 4th. Sorry for the inconvenience again. I will reach back out soon once resolved!
[Update] Seems like there was a hacker scraping part of your site that made the visitor count increase, we have created a fix to ignore those visits. Keep in mind hackers can always find a way to trick the system, so please let us know if you see the issue come up again.
We maintain a good review rating because we take every request seriously and try to resolve thoroughly. In this case it took a bit longer because we need an engineer to investigate during the holidays. Hope you can understand.
Happy Holidays,
Ann
I only started using this app recently, so I haven’t seen the long term benefits from it yet, but the support team is phenomenal. Pauline stayed 2 hours walking me through every step and process to maximize my usage for this app. I am looking forward to keep using it and to see my sales grow.
I'm a small business owner and new to the game when it comes to email campaigns and I must say this app is 10/10! Beginner friendly but also has enough features that will allow you to grow with the app ! Last but not least customer service is truly amazing!! Everyone I have talked to thus far are super helpful , sweet , and personable , I don't feel like Im talking to a robot like some customer chats but an actual person that cares! This app is definitely a hidden gem!
Quick and excellent friendly service. They went above and beyond with their support and input. Thanks
Very responsive support team. They answer immediatly. The best in this category. App is very good and you can customize what you want.
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