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Melhor aplicativo para pop up!!
Excelente suporte também, parabéns pessoal
Worst app, Cheaters they charged me after i cancelled the plan and uninstalled the app and yet they charged my card
Dont use this app beware
Thank you for sharing your concerns and my sincere apologies for the inconvenience it has caused.
Upon checking your account, since you’re on our Custom Plan, it would require canceling subscription in the app before uninstallation. Looks like when you uninstalled the app, you hadn't canceled the plan beforehand, therefore, the charge still occurred.
Based on your feedback, we have made the Cancel plan button more visible in the app for our users to deliberately adjust their account’s subscription. And I believe the team also refunded the charge to your account within 24 hours since we received your request. It might take 5-10 days for the amount to appear on your statement.
Should you need further assistance, please do not hesitate to contact us at support@one.store or +1 (415) 4888859.
Best,
ONE Team
Excellent support and prompt service.
I absolutely loved my experience with the support team. I just had some technical problems, and not only they made the fix a breeze, but I managed to learn new stuff as well. I want to thank Rissa in particular. She was the one helping me out there - friendly, speedy, and accurate. Much appreciated.
After struggling with multiple email marketing platforms and facing deliverability issues, ONE came to the rescue. Their platform not only excels in design, but also boasts exceptional customer support. The time and energy saved by their support team have been invaluable. For any Shopify user seeking a user-friendly, feature-rich email and SMS platform, I highly recommend ONE. 10/10. Special thanks to Prateek and Rissa for their incredible kindness and assistance.
Stay away from this app at all costs! They're incredibly untrustworthy and manipulative. Without any warning, they suddenly changed their pricing structure for us due to our high usage. Originally, pricing was based on the number of users, but now they've switched the pricing to email basis, which means they can charge us exorbitant amounts without rhyme or reason. They went from a $160 per month to an outrageous $5000 per month. It's beyond ridiculous—it feels like they're playing games with us, knowing that once we're dependent on their app, they can hike up the prices. What's even more concerning is that they seem to treat each store differently (After seeing their performance), with no transparency or fairness. Save yourself the headache and avoid this app like the plague. You'll thank yourself later for not falling into their trap.
Thank you for sharing your concerns. We understand your frustration and would like to provide some clarity on the situation.
Over a year ago, we negotiated a custom plan with your team for $160 per month, which included 45,000 subscribers and unlimited email sends after a substantial 75% discount. Recently, under new Sowears marketing leadership, your account experienced significant changes:
1) Subscriber Increase: Your subscriber count surged from 45,000 to over 200,000 within a few days.
2) Email Volume: You sent 10,000,000 emails over a 30-day period, which averages about 7 emails per day per subscriber based on 45,000 subscriber limit, far exceeding the typical usage pattern.
Our automated system flagged and paused your account due to these substantial increases from Sowears 45,000 subscriber limit. This was not a sudden or arbitrary decision but a necessary step to prevent potential spam issues and maintain the integrity of our platform.
Given the new usage levels, we proposed a new pricing plan of $5,000 per month, reflecting the significant increase in both subscriber count and email volume. For context, here are the costs on similar platforms:
Klaviyo: $7,800 per month
Sendlane: $5,500 per month
Yotpo: $5,500 per month
Our pricing remains competitive and is in line with industry standards for the level of service and volume you are now utilizing.
We strive to treat all our customers fairly and transparently. If you have any further questions or wish to discuss your plan in more detail, please feel free to reach out to our support team. We value your business and are here to help you find the best solution for your needs.
Thank you for your understanding.
Trish was Absolutely Specatular!!! She answered all of my questions promptly and thoroughly then she went the extra mile and looked into my setup just to make sure everything was working properly and setup to produce the best possible outcome! Unfortunately I did make a few mistakes along the way (that I wasn't aware of) and she provided suggestions to improve Everything!! Then after I agreed to the changes she went ahead and did All of the work for me!! I have NEVER received such Specatular service like this from any company, EVER!!! If you're reading .... THANK YOU TRISH!!!!
I literally just downloaded this and had the best service and run through with Victoria and Sofia. They were both super patient and informative it made my experience such a breeze and i'm so excited to get started with this!
Great app and great customer service to make sure you're using the app to the fullest. The customization of the icon pop up is great.
Great app...I see what the 5s are about...not to mention, the CS is SUPER HELPFUL and uber responsive! They even have the option to request more theme designs which I will be doing. Perfect!