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Really great app , easily customizable and the customer service was nice and helpful......fully recommend!
After a first dissapointed about this app, we've been received proper support with valuable info about an issue and a possible conflict with, surely, GTranslate app that needs to scan the site and, in consecuence, the counting about the unique visitors received by this app is wrong (the application has many more visitors than it actually is) We're still working on it. We'll update the review to 5 stars if after a deeply revision and testing we can check that everything works fine and the unique visitors on the app are the same that te real visitors on site. Thank you.
Dear Merchant,
Sorry for the delay, our engineering team is on Christmas and New Years Holiday. We received your report December 28/29th and again today. There definitely seems to be something wrong with your analytics which our engineering team will investigate and resolve by Monday Jan 4th. Sorry for the inconvenience again. I will reach back out soon once resolved!
[Update] Seems like there was a hacker scraping part of your site that made the visitor count increase, we have created a fix to ignore those visits. Keep in mind hackers can always find a way to trick the system, so please let us know if you see the issue come up again.
We maintain a good review rating because we take every request seriously and try to resolve thoroughly. In this case it took a bit longer because we need an engineer to investigate during the holidays. Hope you can understand.
Happy Holidays,
Ann
I only started using this app recently, so I haven’t seen the long term benefits from it yet, but the support team is phenomenal. Pauline stayed 2 hours walking me through every step and process to maximize my usage for this app. I am looking forward to keep using it and to see my sales grow.
I'm a small business owner and new to the game when it comes to email campaigns and I must say this app is 10/10! Beginner friendly but also has enough features that will allow you to grow with the app ! Last but not least customer service is truly amazing!! Everyone I have talked to thus far are super helpful , sweet , and personable , I don't feel like Im talking to a robot like some customer chats but an actual person that cares! This app is definitely a hidden gem!
Quick and excellent friendly service. They went above and beyond with their support and input. Thanks
Very responsive support team. They answer immediatly. The best in this category. App is very good and you can customize what you want.
Recommended
i am not very tech savvy but LOU & SAMANTHA came to save the day! they help you with anything you need! they also go above and beyond to make sure all customers are satisfied! they help you complete the work if you arnt sure how to! this app is AMAZING! BEST CUSTOMER SUPPORT EVER!! We need more apps like these!. CHOOSE THIS APP! BEGINNER FRIENDLY!
Awesome support & Awesome App - thumbs up to Trish the Krish, she helped really smoothly in setting up things
I really like the customer service of this app. Trish helped me a lot, especially with the options I wasn't sure what to do, she got back to me very quickly. Very user-friendly and convenient.
I really like this app. The customer support respond is quick even if you are in a free plan. Definitely worth the price!