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It´s 8:48pm and I am still chatting with a live person! Great customer service, and it´s a true "all in one" suite app. My favorite tools are the exit intent pop up and the social proof pop ups
Disorganized garbage! It is a complete mess. I don't know where people get this idea that making an app like it's a sandwich from mcdonalds is a great thing. I can't even find what I want. It's a total mess.
Thanks for the feedback! We're sorry about your McDonald's experience, but have you tried their Buttermilk Crispy Chicken Sandwich?
I have used their in-app chat, and the person who got me back was very helpful and answered my questions right away! So far, so good.
The support team is really helpful. In addition, the app is relatively easy to use. So far, I'm happy with this app.
Great and easy app. Customer service agent was super helpful and made the process enjoyable. Thanks Patricia!
Super easy to use and the support is amazing! It did not even take 5 minutes to get comfortable with the front end and the support reached out to me after one minute. Their response time is incredibly good!
Samantha is incredibly helpful, very professional, they helped me with the integration from start to finish, their app works very well.
Customer service tried to help after I was disappointed initially. I didn't download it back though but at least they followed up with me after.
Dear Merchant,
So sorry our customer support representative was not able to resolve the issue with the third-party domain provider. We had a more technical member of our team take a look and seems we found what was going wrong while you were copy and pasting the settings.
Do you mind replying to our email or jumping on a quick call with us? DNS records can be a little tricky to setup. We wish it could be done with one-click.
Looking forward to resolve the issue with you in the morning and making sure you didn't waste your time setting up the emails. Have a good evening!
Cheers,
Ann
The customer service is outstanding she walked me through everything i had no knowledge of any of this and she just made it so easy thanks jesse
TROP CHERS POUR LA FRANCE !!!! 0,20$ / SMS ............................................................
Dear merchant, we understand that cost is an important factor when considering an SMS marketing. We'd like to assure you that our pricing is set to cover the standard fees we pay to telephone carriers for international messages from a US-based phone number, including those to France.
We'd like to invite you to contact our customer support team via our 24/7 Live chat or me directly at ann@one.store to discuss potential discounts and tailor a pricing plan to suit your needs. We're here to help and ensure that our service meets your expectations.
Thank you for giving us the opportunity to address your concerns. We look forward to assisting you in finding a suitable solution.
Cheers,
Ann
Cher(e) commerçant(e), nous comprenons que le coût est un facteur important lors de la prise en compte d'un outil de marketing par SMS. Nous tenons à vous assurer que notre tarification est établie pour couvrir les frais standard que nous payons aux opérateurs téléphoniques pour les messages internationaux depuis un numéro de téléphone basé aux États-Unis, y compris ceux vers la France.
Nous vous invitons à contacter notre équipe d'assistance clientèle via notre chat en direct 24/7 ou à me contacter directement à ann@one.store pour discuter des remises potentielles et personnaliser un plan tarifaire adapté à vos besoins. Nous sommes là pour vous aider et nous assurer que notre service répond à vos attentes.
Merci de nous donner l'occasion de répondre à vos préoccupations. Nous sommes impatients de vous aider à trouver une solution adaptée.
Cordialement,
Ann