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After a first dissapointed about this app, we've been received proper support with valuable info about an issue and a possible conflict with, surely, GTranslate app that needs to scan the site and, in consecuence, the counting about the unique visitors received by this app is wrong (the application has many more visitors than it actually is) We're still working on it. We'll update the review to 5 stars if after a deeply revision and testing we can check that everything works fine and the unique visitors on the app are the same that te real visitors on site. Thank you.
Dear Merchant,
Sorry for the delay, our engineering team is on Christmas and New Years Holiday. We received your report December 28/29th and again today. There definitely seems to be something wrong with your analytics which our engineering team will investigate and resolve by Monday Jan 4th. Sorry for the inconvenience again. I will reach back out soon once resolved!
[Update] Seems like there was a hacker scraping part of your site that made the visitor count increase, we have created a fix to ignore those visits. Keep in mind hackers can always find a way to trick the system, so please let us know if you see the issue come up again.
We maintain a good review rating because we take every request seriously and try to resolve thoroughly. In this case it took a bit longer because we need an engineer to investigate during the holidays. Hope you can understand.
Happy Holidays,
Ann
I used this app to create a pop-up giveway on my shopify store and the support team were so helpful! Rita was amazing, she was keen to resolve an issue i was having and i did not need to wait a long time for her to respond. Impressive for a free app!
The apps is great and the support is very helpful. There is a lot of services you can use with the great customization options.
Really good application! The services are also amazing. We will continue to use it and it worth the price
This is a wonderful app, and an amazing support. They helped me quickly and efficiently. Thanks a lot
AMAZING COMPANY & APP FOR YOUR STORE!! I love using this app to integrate automations on my Shopify store and the support is A1.
Avevo un Problema con l'invio delle mail, li ho contattati ed hanno risolto tutto.
Rapidi, professionali, disponibili, gentili e competenti.
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I'm so happy Pauline is very helpful she did a great job, My pop up Looks amazing thanks to her. Thank you Pauline
Kate is simply a good fairy, such a person is a blessing from heaven. She masters what she does at the top everest ;)
ONE App keeps improving its package, it's all good.
⊹ Just a simple remark, what does the rainbow do in the wheel of fortune themes !!!
Esta aplicación en verdad me ayudado muchísimo, y me ha sorprendido lo fácil de manejarla antes estaba con Klaviyo y me he cambiado a One el apoyo y la atención al cliente es personalizado una maravilla !! tiene una atención VIP en español estoy muy contento en verdad lo recomiendo , a nosotros nos atiende Luis Peraza excelente apoyo y tiene mucha paciencia para explicar los detalles de la aplicación le doy 5 estrellas