Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, diverse functionality, and affordability. They value its features such as pop-ups, email and SMS marketing, upsell options, and customization capabilities. Merchants report increased sales and conversions, and seamless Shopify integration. The app's ability to recover abandoned carts, engage customers, and provide analytics is also praised. The customer support team is often commended for their responsiveness and expertise. Merchants find the app efficient, time-saving, and offering good value, especially for beginners and small businesses.

Edited May 12, 2023

The team at ONE are absolutely fantastic. They will go out of their way to help and make sure you're up and running. A particular shoutout to Rissa who jumped in and solved an issue in no time at all. Highly recommend!

Gestalt Haus
United States
4 months using the app
June 25, 2023

So far so good!!! This app has been a great addition to my website. Whenever I have a question or issue my sales rep Rosie Is there to assist. She does a great job at teaching me the program and making sure I have a good understanding of the app offers. I am very pleased with the app, and happy I've added it.

Fly Shoe Boutique and Accessories
United States
About 1 month using the app
May 7, 2023

Great and easy to use app. Got stuck on the app but Samantha and Noella was on there to help me trouble shoot the app. Excellent customer service!! Thanks guys.

RubiBrush
United Kingdom
2 months using the app
June 6, 2023

Im quite new to this app, but it seems like it works out for my needs. The customer service is extraordinary (Kate), helping me throughout.

The Secondbar™
Singapore
4 months using the app
May 5, 2023

Team is Exceptional! They respond and act at the same time! No time wasted! Thanks to Trish who has helped me out so much!

Scooteroo Perth Pty Ltd
Australia
About 1 year using the app
June 7, 2023

I'm new to the app, but during the design process, I made a minor mistake and needed their customer support. The live support I received was excellent.

Fascinating Figures
United States
About 1 month using the app
June 8, 2023

I was talking with Kate from the support team and had generally one of the best, most efficient and most pleasant Shopify Support experiences ever. Excellent!

SimplifyMe
Germany
6 months using the app
September 26, 2023

One of the greatest apps in shopify it's totally a game changer with excellent service client really recommended.

SpookyFindsMarket
United States
About 1 month using the app
May 16, 2023

The customer support is amazing. I had a question and in about 1 minute it got answered and they tried to help me with every problem I had. Eventually, we got it figured out! Thanks, ONE-team!

The Cushiest
Netherlands
About 2 months using the app
May 29, 2023

Honestly by far the fastest customer service on the planet. Plus they take screen recording tutorials for you if you dont understand something

Pluffy Pals
United States
About 2 months using the app