Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, diverse features, and efficient performance. They value its affordability and customization options, even in lower-cost plans. The seamless Shopify integration is also praised. The customer support team is often commended for their promptness and expertise. Many merchants report increased revenue and business growth after using the app.

November 21, 2023

Our address is in China, I can't get in touch with your customer service due to IP evaluation, I need help, my EDM marketing is not getting any replies and clicks, I can't set up product collection.please reply me email.

EVBASE-Premium EV&Tesla Accessories
Hong Kong SAR
10 months using the app
October 5, 2023

The customer service is really what makes this app superior. They are very responsive and extremely helpful - especially Jane and Naomi! I think there are definitely a few things that need improvements, I don't love the design templates they have and it's a little difficult to figure out how to customize at times. I'm hoping they ensure their customer service stays the same and look forward to being with them as they grow based on customer feedback.

Chakrubs
United States
About 2 months using the app
Edited March 2, 2024

Unsure about this app still but I like it so far. Support was really poor but then I got an email from them that was helpful. Email campaign worked but was difficult to build. The preview showed white background but then email was Grey (turns out this may be my issue) which messed with overall look. Popup looks great. Have yet to see how helpful analytics are.

HEART BREAKER CAMERAS
United States
August 25, 2021

I chose this app due to the overall rating. I like that it is easy to use and you can make a relatively appealing pop up with minimal effort. I'm having some ongoing issues with uploading my own images to the app however Trish was really helpful and has been able to assist me with uploading images for me. Customer service is great - hopefully the problems I'm having will be fixed soon!

Nueware
United Kingdom
Over 2 years using the app
Edited November 30, 2021

It was easy to install. Support is instant and wonderful. Despite this, I am beyond frustrated. I am trying to create marketing emails and what should be intuitive and clear, is not. It doesn't save as I made it. I don't have time to sit for hours trying to create a simple email because things aren't saving as they should. Also, every single time I want to send myself a test email to see if the thing got fixed, they have this "security" check where one has to check boxes TWICE on what is in the picture. I actually hate them and they just add to frustration and the time I am wasting. Something in the templates isn't working or I wouldn't have so many problems. Like I said, the support is great and cheerful but if I can't use the tools easily enough I am still just wasting my time. I gave up today. No email to be sent. Maybe I will just create one in shopify instead. ETA: I would like to add I just went into Shopify marketing email and was done in 5 minutes. That is how easy it should be.

Energy Peace Shop
United States
About 1 year using the app
Edited January 2, 2021

After a first dissapointed about this app, we've been received proper support with valuable info about an issue and a possible conflict with, surely, GTranslate app that needs to scan the site and, in consecuence, the counting about the unique visitors received by this app is wrong (the application has many more visitors than it actually is) We're still working on it. We'll update the review to 5 stars if after a deeply revision and testing we can check that everything works fine and the unique visitors on the app are the same that te real visitors on site. Thank you.

The Lord Of The Magic
Mexico
11 months using the app
ONE replied January 2, 2021

Dear Merchant,

Sorry for the delay, our engineering team is on Christmas and New Years Holiday. We received your report December 28/29th and again today. There definitely seems to be something wrong with your analytics which our engineering team will investigate and resolve by Monday Jan 4th. Sorry for the inconvenience again. I will reach back out soon once resolved!

[Update] Seems like there was a hacker scraping part of your site that made the visitor count increase, we have created a fix to ignore those visits. Keep in mind hackers can always find a way to trick the system, so please let us know if you see the issue come up again.

We maintain a good review rating because we take every request seriously and try to resolve thoroughly. In this case it took a bit longer because we need an engineer to investigate during the holidays. Hope you can understand.

Happy Holidays,
Ann

January 31, 2022

It took me a while before I got the hang of it and in the middle of my concerns someone popped up to chat with me! I love how helpful they were with everything and even had great suggestions! The only thing is that the website is not super user friendly as it did take a while to get the hang of it. Otherwise, I would have given it 5 stars!

Valana Jewelry
United States
10 months using the app
September 30, 2022

Good customer support .. Rosy helped a lot and was very informative.. Easy to use app and all features are available

RJP Unlimited
Canada
10 months using the app
July 23, 2021

The customer service is very good, the staff are very friendly, very helpful & prompt with replies.

Jorbella
Australia
6 months using the app
November 17, 2021

The app is really useful, It's better than what I used before. And the support is great and very fast ! I totally recommend

Eau De Gamme
Réunion
6 months using the app