ONE: AI, Pop Up, SMS Marketing

Name: ONE: AI, Pop Up, SMS Marketing
Brand: ONE
Rating: 4.8 (1186 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.8 (1,186)
Developer: ONE

AI-powered customer platform: Recover abandoned carts. Drive sales, AOV, loyalty & subscriber growth

All-in-ONE AI Marketing Shopify Sidekick: AI Assistant. New or established brand, ONE can help turn ad traffic & existing customers into repeat buyers. Scale faster by unifying sms/email marketing, one-page checkout upsell, pop up, discounts, rewards, analytics, AB testing, AI side kick, AI voice, shopify marketplace. Connect optional tools like mail chimp, klavio, sms bump, postscript & shopify forms. Super app for Shopify Plus & Basic stores that personalizes customer journeys while you sleep!

Ask ONE AI — Chatbot Writes Product Description, SMS Text Messaging, Translation
Add One-Click Checkout Page — Cross Sells & Sweet Upsell Product Recommendations
Automate Shopify Email/SMS Marketing — Cart Recovery, SMSBump, Klaviyo MailChimp
Activate Sales Pop Up Window — E-Mail/Email Pop Up, Discount Spin Wheel/Wheelio
A/B Test Coupon Codes — TikTok Shop, Google/YouTube, IG/Instagram Shop & Amazon

Popular with stores like yours: Based in United States

Highlights: Works with the latest themes

Languages

Arabic, Danish, German, English, Spanish, Finnish, French, Hebrew, Hindi, Italian, Japanese, Dutch, Polish, Urdu, Ukrainian, Turkish, Swedish, Chinese (Simplified), and Chinese (Traditional)

Works with

Checkout
ChatGPT (OpenAI), One.Store AI
TikTok Shop, Instagram Shop
Google & YouTube, eBay, Amazon
Klaviyo, MailChimp, Omnisend
SMSBump Yotpo, Attentive SMS
Seguno, Drip, Zoho & 10 More

Pricing

Sandbox (Test One)

Free

ONLY for Test, Trial & Sandbox Stores
Limited Access to Apps
- AI, Email, SMS, Popups, Upsell, more
2 Active Campaigns
Email & Chat Support

Basic (All-in-One)

$9 / month

Up to 50 active profiles, upgrade as you grow

Only for Basic, Advance & Plus Stores
Access to All Apps
- AI, Upsell, Email, SMS, Popups, Rewards
50 Active Campaigns
Email & Chat Support

10-day free trial

Custom (Build One)

$9 / month

Based on feature usage, upgrade as you grow

Only for Basic, Advance & Plus Stores
Access to All Apps
- AI, Upsell, Email, SMS, Popups, Rewards
50 Active Campaigns
Email & Chat Support

10-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (1,186)

Overall rating

4.8

Counts per rating level

96% of ratings are 5 stars
1.1K
1% of ratings are 4 stars
14
1% of ratings are 3 stars
7
0% of ratings are 2 stars
3
2% of ratings are 1 stars
22

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly praise this app for its exceptional 24/7 customer service, including holidays, and its ease of use. The intuitive interface, featuring pop-ups, upselling, and cross-selling functionalities, effectively boosts marketing efforts and sales. Customization options allow for alignment with brand identity, enhancing business operations and customer engagement. Merchants appreciate its efficient integration of email and SMS marketing solutions.

May 3, 2025

Poor customer service. Selected a free basic plan and was still being charged a random amount that was not apart of any plans. Even after uninstalling the app I am still being charged .

barbiedreambox

United States

Almost 3 years using the app

ONE replied May 6, 2025

Thanks for sharing your feedback with us.

It saddens our team to receive the review with false information. Allow me to go through all of your concerns point by point.

1. First of all, you subscribed to our paid plan in February 2024 and the charge went through Shopify monthly invoice. Please note that in order for the charge to be activated and added to your Shopify bill, there must be a manual approval on your Shopify admin which no one has access to except your team. If you don't recall approving the charge, kindly check with your team member again.

Here is how the approval page looks for your reference: https://learn.one.store/8x69tBcb

Please keep in mind that when you subscribe to any paid subscription for app charge through Shopify invoice, you will need to go through the same approval process, not just our app.

Hence, it's untrue that you subscribed to the Free plan and got charged unknowingly when it's clear that the charge has been approved.

2. Secondly, you uninstalled the app on April 13 2025, and your latest subscription cycle started on April 9 2025. App charge on Shopify is a pre-paid subscription and at the time you uninstalled, the charge for the cycle had already started and was added to the invoice by Shopify.

Unfortunately, this is how Shopify adds app charge to a user's invoice and we do not have control over this matter. Again, it's applied to all apps that charge through Shopify. If the app was uninstalled before the cycle started, for sure, you wouldn't receive the charge.

Therefore, it's also untrue that we charged you even after you uninstalled.

3. Lastly, our customer service team doesn't operate on weekends. Hence, when you sent in the enquiry over the weekend, there was a delay in responding to the message by a few hours. Still, when we tried sending an explanation email and multiple follow-ups, there was no reply to us. Would you mind checking your mailbox again and replying to our message please?

Or let us know which email/channel is the most convenient for you so that we can send you another follow-up.

If you have any further questions the app or subscription, kindly contact us at support@one.store and we'd love to work with you to get them all cleared.

Best Regards,
ONE team

June 7, 2025

Complicated Billing so you may end up charged a fortune, billing outside of Shopify and the user exeperience really really bad. Such a waste of my time. I'm really really frustrated.

Sculpt-Silhouette™

United Kingdom

About 2 hours using the app

December 18, 2024

ONE has been a game-changer for my business. Their customer service is exceptional! Always responsive, knowledgeable, and ready to help whenever I need it. The tools have been instrumental in driving customers into my sales funnel, boosting engagement and conversions. I highly recommend this app to anyone looking to streamline their email and SMS marketing with excellent support.

LullaBaby

United States

Almost 2 years using the app