OneLoyalty: 忠诚计划与奖励
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The Monthly Active Users is a predatory pricing element - any user is considered an active user, instead of users that actually use the app. This passive predatory approach is hugely disatisfactory.
Furthermore, more and more features that were originally available, have been pushed into pricing tiers which is disappointing given they were not originally.
I am actively looking for other applications with less dodgy behaviour.
Good Day Flowers Gold Coast!
Thank you for sharing your feedback with us — we truly value your perspective and are committed to ensuring every user has a clear understanding of how our features work.
As one of our Team Members already explained this feature to you, still we'd like to give another explanation to clarify again:
The Monthly Active Loyalty Members (MALM) metric: this is not based on “passive” app usage, but rather on customers who actively engage with their loyalty points during a given month — whether by earning points (e.g., through purchases or birthday rewards) or spending them (e.g., redeeming for discounts or gifts). This approach helps merchants focus on customers who are genuinely interacting with their loyalty program, leading to better ROI and stronger customer retention.
As for your second point about features moving into pricing tiers: We hear you, and we understand how frustrating it can feel when previously available features become tiered. Our goal has always been to provide core functionality at accessible levels while offering advanced tools to help growing businesses scale effectively. That said, we’re continuously evaluating how we balance accessibility and innovation — and your input helps us shape that direction.
We’d love to sit down with you personally to walk through your current plan, explain what’s included, and explore whether there’s a better fit for your needs — or even how you might leverage existing features differently to achieve your goals.
When started all was well, as a startup I was not experiencing the the flow of customers, as required in the starting months, this app ensured my clients are not able to search or register or access the cart. When I approached them they demanded I upgrade and I was, I am not in a position to do so and that how they deactivated the account without my knowledge. Please don't try them, they will bully you and they don't communicate at all.
Hi sir,
This is Brian, and we apologize for the trouble you've been experiencing.
Thank you for sharing your feedback. We completely understand how frustrating it must have been to experience issues with the app.
Based on your feedback that we’ve carefully reviewed your account and all previous conversations. The entire conversation history with you is not related to the issues mentioned in your review.
The last contact we have on record was on September 4, regarding an unrelated inquiry. Could you kindly review the attached screenshot of your conversation history and confirm if there might be any confusion?
We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support
Best Regards
Brian
OneLoyalty by FireGroup Technology
Thank you
special thanks for Rosie and her team for helping me in a very short time , great work keep it up
Everyone has been great to work with at OneMobile. Very easy setup and detailed. Rosie is amazing!
Very grateful for the help from Ellie, her responses are very quick and she's ready to help you tackle any issues that arise while getting your store set-up. She also acknowledges bugs in the app and is eager to note what needs to be improved on.
Response time was absolutely incredible when I reached out to support. Blown away, honestly.
Rean from One Mobile Team was super friendly and expertly helpful!
有些设置可以更灵活，比如显示框大小，形状
嗨，Juliet & Martin 的玩具店店长，
我是 OneLoyalty 团队的 Ellie。非常感谢您用心的评价。
此外，为了提升您的体验，我们将不断改进服务，为像您一样尊贵的 OneLoyalty 用户提供服务。感谢您分享的宝贵意见，也感谢您成为 OneLoyalty 最棒的一部分。
此外，我强烈建议您访问我们的博客，了解 OneLoyalty 以及我们其他 OneCommerce 应用的最新消息——OneCommerce 是一个领先的电商解决方案平台，更多信息请访问 https://onecommerce.io/blog/。
如果您有任何其他问题，请随时通过我们的在线聊天联系我们，或发送电子邮件至 support@onecommerce.io。
此致，
Ellie
OneCommerce 的 OneLoyalty
Great support. From customer feedback they were not happy with the placement of the button. Within 5 minutes the issue was resolved and moved for me. Great service
12/11/25 - Resolved an app issue so quickly for our instore customers. Our customers love this loyalty feature and it is improving sales. Thanks team x
Hi Skein Machine store admin,
Here's Emily from the OneLoyalty team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.
Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io
Regards,
Emily
OneLoyalty by OneCommerce