OneLoyalty: 忠诚计划与奖励

OneLoyalty: 忠诚计划与奖励

评论 (112)

整体评分
4.6
每个评分等级的数量
  • 89% 的评分是 5 星
  • 3% 的评分是 4 星
  • 1% 的评分是 3 星
  • 2% 的评分是 2 星
  • 5% 的评分是 1 星
2025年4月30日

Unfortunately as with the one mobile app they change what is included in the price you join at and they take away features without communication. We were using this app for loyalty but just realised today that whilst we set up a loyalty page when we started this is no longer included in our subscription. this means our customers with loyalty points cannot track or spend them, go figure. Wait time for an answer of why this is no longer available without paying $49 more is one week. It looks like its time to move app and loyalty providers - If you offer a service you should fulfil that or communicate it, not doing so is not okay.

CurlyGirlMethodClub
英国
7个月 人在使用应用
FireGroup已回复 2025年5月2日

Hi CurlyGirlMethodClub store admin,
Here's Rosie from the OneLoyalty team.

Thank you for taking the time to share your feedback regarding our app. We truly value your input and use it as an opportunity to improve our services.

We’re sorry to hear about your concerns, but we’d like to clarify that the Loyalty page is still included in your current Starter (old pricing) plan. There has been no removal of this feature. You reached out on April 30th, and our team confirmed the page was still showing — to which you replied “excellent thank you.” That’s why we were surprised to see your review.

Regarding the 'one week' you mentioned, April 30th was a national holiday on our end, which affected the response time from our development team. However, our CS team still did their best to support you as quickly as possible.

We’d love the opportunity to assist further and ensure your satisfaction with our service.

Thank you for your understanding, and we look forward to hearing from you!

Regards,
Rosie
OneLoyalty by OneCommerce

2025年4月17日

Thanks a lot for Rosie from OneLoyalty Team, she had been very kind, helpful and professional answering my inquiries regarding using the app, and suggesting clear and useful functions, thank you!

Munilu
阿拉伯联合酋长国
3个月 人在使用应用
FireGroup已回复 2025年5月8日

Hi Munilu store admin,
Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io.

Regards,
Rosie
OneLoyalty by OneCommerce

2024年12月17日

Rosie was a great help in getting my loyalty page added to my navigation options. She started out with sending me step by step screen shot and when I encountered an error message she willingly jumped right in and finished the process for me in less than 2 min.

TNT CUSTOMZ
美国
3个月 人在使用应用
FireGroup已回复 2024年12月24日

Hi TNT CUSTOMZ store admin,
Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Rosie
OneLoyalty by OneCommerce

2024年12月25日

It's been several months that we've been using the OneLoyalty program and I must say, their customer support was great before they introduced new pricing plans and now it's gotten even better. I would highly recommend this app to anyone for their loyalty program.

Govindjee Store Eat Good Any Time
印度
大约2个月 人在使用应用
FireGroup已回复 2025年1月7日

Hi Govindjee Store Eat Good Any Time store admin,
Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io.

Regards,
Ellie
OneLoyalty by OneCommerce

2024年10月29日

OneLoyalty is a Loyalty & Rewards app that's perfect for startups and stores of all sizes looking to keep customers coming back. It’s super easy to use, with a customizable dashboard that lets you set up rewards for things like purchases, referrals, and even birthdays. This flexibility helps you create a loyalty program that feels just right for your brand.

One of the best parts? The support team is awesome! They’re quick to help with setup or any questions, making the whole process smoother. Plus, it’s budget-friendly, so small businesses can get started without breaking the bank.

If you’re a growing business, OneLoyalty is a solid choice to build loyalty and boost repeat sales.

Asmita Super Markets Pvt. Ltd. (GST# 27AABCA4745J1ZM)
印度
6个月 人在使用应用
FireGroup已回复 2024年11月2日

Hi Asmita Super Markets Pvt. Ltd. (GST# 27AABCA4745J1ZM) store admin,
Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Rosie
OneLoyalty by OneCommerce

2025年6月10日

Very good application. Easy setup and quickly respond support.

Thank you.

Inspired Hobby
泰国
1天 人在使用应用
2024年12月11日

Shopify and it's apps integrations are all new for me. I was able to chat with support and get my program up and running. There was a small bug that needed to be addressed, their support team stayed with me until they fixed it. In the meanwhile, I was able to get all of my questions answered as well as gain a better understanding of the features.

Pharmarooticals
美国
大约2个月 人在使用应用
FireGroup已回复 2024年12月12日

Hi Pharmarooticals store admin,
Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Ellie
OneLoyalty by OneCommerce

2025年7月3日

A equipa do atendimento ao cliente é prestativa, atenciosos e comprometidos em ajudar, continuação de um trabalho excelente, eu desejo a vocês.

CART
葡萄牙
22天 人在使用应用
2024年11月7日

It's been several months that we've been using the OneLoyalty program and I must say, their customer support was great before they introduced new pricing plans and now it's gotten even better. I would highly recommend this app to anyone for their loyalty program.

Gromania Ecommerce Pvt Ltd.
印度
5个月 人在使用应用
FireGroup已回复 2024年11月8日

Hi Gromania Ecommerce Pvt Ltd. store admin,
Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Ellie
OneLoyalty by OneCommerce

2025年1月18日

The free plan is not free, it ended up charging me automatically, without any consent $49 USD, on the premise that you have new customers signing up or purchasing from you. If you're going on the free plan, make sure you have no customers, otherwise they are going to charge you absurd amounts for customers.

If you're going to have automatic payments, you can atleast automatically upgrade me to other plans when you meet the payment threshold for those plans. I would've gotten 20x the value just buying the $49 subscription.

I was robbed.

Guan
瑞典
大约1个月 人在使用应用
FireGroup已回复 2025年1月23日

Hi Guan store admin,
I'm Rosie from the OneLoyalty team.

Thank you for taking the time to share your feedback regarding our app. We truly value your input and use it as an opportunity to improve our services.

We understand your concern about the free plan and would like to provide some clarification. The plan you were using, the Starter Plan, is listed at $0. While it may seem like a free plan, it includes a usage charge for exceeding the Monthly Active Loyalty Members (MALM) limit, as outlined in our pricing plan. You can view the details here: https://prnt.sc/hqPNriaoy5FS

We’d also like to explain why we’re unable to automatically upgrade users to a different plan. Shopify’s payment system requires users to manually approve any charges associated with a plan change. However, the usage charge is applied automatically to ensure uninterrupted access to loyalty program features for customers exceeding the MALM limit. Without this, loyalty features would stop functioning, potentially impacting your business negatively.

Our goal is to provide valuable features to support your business’s success. We’ve already reached out to you via email to explore solutions that might benefit you. We’d love the opportunity to assist further and ensure your satisfaction with our service.

Thank you for your understanding, and we look forward to hearing from you!

Regards,
Rosie
OneLoyalty by OneCommerce