OneLoyalty: Loyalty & Rewards

OneLoyalty: Loyalty & Rewards

評價 (108)

整體評分
4.8
各級評分數量
  • 94% 的評分為 5 顆星
  • 1% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
2024年9月18日

Great app, excellent support! Honestly can't ask for a better app to set up our loyalty program!

Bad Scientists
美國
OneCommerce.io 已回覆 2024年9月19日

Hi Bad Scientists store admin,
Here's Windy from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Windy
OneLoyalty by OneCommerce

2024年10月29日

OneLoyalty is a Loyalty & Rewards app that's perfect for startups and stores of all sizes looking to keep customers coming back. It’s super easy to use, with a customizable dashboard that lets you set up rewards for things like purchases, referrals, and even birthdays. This flexibility helps you create a loyalty program that feels just right for your brand.

One of the best parts? The support team is awesome! They’re quick to help with setup or any questions, making the whole process smoother. Plus, it’s budget-friendly, so small businesses can get started without breaking the bank.

If you’re a growing business, OneLoyalty is a solid choice to build loyalty and boost repeat sales.

Asmita Super Markets Pvt. Ltd. (GST# 27AABCA4745J1ZM)
印度
使用應用程式 6個月
OneCommerce.io 已回覆 2024年11月2日

Hi Asmita Super Markets Pvt. Ltd. (GST# 27AABCA4745J1ZM) store admin,
Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Rosie
OneLoyalty by OneCommerce

2024年11月28日

Great support. From customer feedback they were not happy with the placement of the button. Within 5 minutes the issue was resolved and moved for me. Great service

Skein Machine
澳洲
使用應用程式 4個月
OneCommerce.io 已回覆 2024年12月2日

Hi Skein Machine store admin,
Here's Emily from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Emily
OneLoyalty by OneCommerce

2024年11月7日

It's been several months that we've been using the OneLoyalty program and I must say, their customer support was great before they introduced new pricing plans and now it's gotten even better. I would highly recommend this app to anyone for their loyalty program.

Gromania Ecommerce Pvt Ltd.
印度
使用應用程式 5個月
OneCommerce.io 已回覆 2024年11月8日

Hi Gromania Ecommerce Pvt Ltd. store admin,
Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Ellie
OneLoyalty by OneCommerce

2024年11月12日

Hoje fui atendendia pela Ellie e sua simpatia e cordialidade realmente me surpreendeu , tirou todas minhas duvidas e me deu sugestoes de melhorias simplismente amei o app e atendimento. Parabens Estou no plano gratuito por enquanto e ja vi clientes aproveitanto os pontos. fiquei muito feliz.

CRAVO ROSE
巴西
使用應用程式 3個月
OneCommerce.io 已回覆 2024年11月13日

Olá, administrador da loja CRAVO ROSE,
Aqui está Ellie da equipe OneLoyalty. Muito obrigada pela sua avaliação generosa.

Além disso, para tornar sua experiência melhor, continuaremos aprimorando nossos serviços para valiosos usuários OneLoyalty como você. Obrigada pelas palavras amorosas que você compartilhou e obrigada por ser a melhor parte do OneLoyalty.

Além disso, recomendo fortemente que você confira nosso blog para as últimas notícias não apenas sobre o OneLoyalty, mas também sobre outros aplicativos OneCommerce - uma plataforma de solução de comércio eletrônico líder, mais do que isso em https://onecommerce.io/blog/

Se você tiver mais alguma dúvida, sinta-se à vontade para entrar em contato conosco pelo nosso chat ao vivo ou envie um e-mail para support@onecommerce.io

Atenciosamente,
Ellie
OneLoyalty by OneCommerce

2024年10月31日

As we had exceeded the 100 free 'active customers' (not orders) we were required to select a subscription plan to avoid the app being disabled, which was fine as we were happy with it up until this point.

But during this subscription plan process it stated that we had to 'approve' a $3,000.00 amount they could potentially charge up to automatically from that point forward. While we were extremely ALARMED by this significant sum it REQUIRED us to approve just to select their cheapest plan, the popup window said we would be able to amend it in the plan settings afterwards, so we reluctantly went ahead and approved it in order to activate the necessary subscription.

When we immediately went to lower that amount to something more reasonable, like a $30 limit, we were HORRIFIED to discover that it will NOT allow you to set an amount lower than $3,000.00 !

After urgently raising this issue with the app developer, and pointing out to them that the 'active customer' metric has absolutely no relation to actual paid orders being made, meaning any successful marketing drive we make to bring more visitors to our shop and encourage them to register as customers, could result in us being exposed to crippling fees AUTOMATICALLY charged by their app regardless of whether we had even made anything like the sort of paid sales which would allow us to cover these costs, their response was this:
1 - 'Sorry, but this billing method works for us'
2- 'Maybe if you disable that particular feature you're using it for it would count less customers as active'
3 - 'Trust us'

After a lengthy back and forth where I explained the problem and why a vague 'active customer' metric is not useful, nor relevant to a shop's justification for spending on an app's fees, whereas actual orders would be, and stating that a 'Trust me, bro' answer to what is a potential $3,000.00 liability is not acceptable, they ended up just saying we can export our data and install a different app.

Which is what we're now doing.

Pinehaven Ponies
英國
使用應用程式 3個月
OneCommerce.io 已回覆 2024年11月2日

Hi Pinehaven Ponies store admin,
Here is Windy from the OneLoyalty team.

Thank you for reaching out and sharing your concerns. We appreciate the opportunity to clarify our pricing plan to avoid any misunderstandings.

Firstly, our pricing plan clearly outlines the app fee and how the usage charge is calculated based on exceeded monthly active customers (MACs).

Secondly, we understand your concern regarding the inclusion of account creation in the MAC count. Please note, that we have already provided guidance on how to disable that function to better manage your MACs.

Thirdly, as previously shared, the app spending limit of $3000 is the maximum usage charge that our app will charge our customers. For instance:

- If your exceeded MACs result in a usage charge of $3, you will be charged only the app fee plus the $3 usage charge.
- If the exceeded MACs result in a usage charge over $3000, the maximum you will be charged is the app fee plus $3000.

To clarify, this spending limit policy is not a requirement from Shopify. We implemented it to enhance transparency and prevent unexpected charges by capping the usage charges at a visible maximum amount. Without this limit, charges could theoretically be unlimited, but we choose to ensure full transparency for our users.

Finally, regarding your request to change the app spending limit from $3000 to $30, we are unable to accommodate it. Implementing it would disrupt the structure and functionality of our all plans and conflict with our established policies.

As previously outlined, we hope this explanation provides clarity regarding our pricing plan and app spending limit. We understand that our current plans may not meet your requirements. Should you choose to explore other options, we truly hope you find a loyalty app that aligns perfectly with your needs.

Best regards,
Windy
OneLoyalty by OneCommerce

2024年10月28日

GIANT unjustifiable price increase. This app had lots of reviews because it had a free plan that worked. It was super minimal. Now they want to charge $29+ a month for the same MINIMAL feature app. Just download another one.

There isn't much branding options. No editing of emails or email reminders. Literally no actual valuable and needed insights whatsoever. This app was great free but it isn't worth it as a paid app. There are a number of other paid loyalty apps that are worth paying for because they provide actual features.

They kinda are off their rocker to think they can charge more than other apps and provide the bare minimum of any other loyalty app. If they added robust features and analytics I would have stayed and paid but it's wild to pay that for no features whatsoever.

Heather Freitas
美國
使用應用程式 3個月
OneCommerce.io 已回覆 2024年10月29日

Hi Heather Freitas store admin,
Here's Rosie from the OneLoyalty team.

Thank you for sharing your feedback regarding the recent changes in our app's pricing. We understand your concerns, and I’d like to provide some clarification.

We now offer four pricing plans, and I assure you that we still have the Starter plan with a $0/month recurring app fee (you only have been charged when your monthly active customers exceed the quota of the plan). This plan includes features designed to meet your needs. Our pricing structure is also one of the most competitive compared to other loyalty apps, as we charge based on monthly active customers rather than orders. Additionally, for customers who downloaded the app before October 1st, 2024, we’re offering a 50% discount on any extra monthly active customers, as a gesture of appreciation for your loyalty.

Regarding your request for email editing or email reminders, our product team is actively working on releasing these features in the near future. In the meantime, we recommend exploring other features such as branding options, like member-exclusive campaigns. For instance, you can display after-discount prices on products with a special member-only badge, which can motivate more customers to sign up for your loyalty program.

As for analytics, while we currently don’t offer the specific analytics you mentioned, we’re grateful for your feedback and are continuously working to improve. In the meantime, you can monitor key metrics such as Monthly Active Customers, Revenue by Active Customers, and Average Order Value by Active Customers in the OneLoyalty tab.

We appreciate your understanding and value your input as we continue to enhance our platform. Please don't hesitate to reach out if you have any further questions or concerns.

Regards,
Rosie
OneLoyalty by OneCommerce

2024年10月31日

Their service was fast and very helpful. I recommend everyone to deal with them.

HRK power tools
約旦
使用應用程式 2個月
OneCommerce.io 已回覆 2024年11月2日

Hi HRK power tools store admin,
Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Rosie
OneLoyalty by OneCommerce

編輯時間:2024年12月3日

Hidden fees when not one customer even used a rewards or referral feature(which is why it was installed in the first place). the Widget is hideously ugly and it shows on every page blocking site space and making your site look cheap. Would be one star but the first point could've been avoided had I payed attention.

Retrograde
美國
使用應用程式 大約1個月
OneCommerce.io 已回覆 2024年12月5日

Hi Retrograde store admin,
Here is Windy from the OneLoyalty team.
Thank you for your feedback on our app! We value your input and use it to improve our service.

For the usage charge, please allow me to clarify it to avoid any unexpected misunderstanding.
The charge you mentioned is not a hidden fee but is based on MALM (Monthly Active Loyal Members).
Since you set up the "Create an Account" and "Place an Order" programs to earn points, whenever customers perform these actions and earn points, they are counted as active loyal members, leading to the usage charge.
OneLoyalty does not charge based on the number of orders or for customers who do not engage with the point system. Our focus is on helping convert visitors into loyal members by incentivizing engagement through these programs.

For the widget design, we really appreciate your suggestions for improving the widget's appearance.
Please check your email to further discuss it. Thank you so much.

Best regards,
Windy

2024年11月7日

While some of the recent price changes and feature restrictions were inconvenient for our planning, communication regarding this issue and support in some solutions were great and much appreciated.

Pet Friendly's PH
菲律賓
使用應用程式 大約2個月
OneCommerce.io 已回覆 2024年11月8日

Hi Pet Friendly's PH store admin,
Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Rosie
OneLoyalty by OneCommerce