OneLoyalty: Loyalty & Rewards
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評論 (102)
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根據評分
I HAD CANCELLED MY SUBSCRIPTION AND DELETED THE APP A YEAR BACK, TODAY WHILE REVIEWING MY SHOPIFY BILLS I FOUND ITS STILL CHARGING ME EVERY MONTH.
Update: they reached out to me and promised me for a refund.
The support was so good.
Thank you
I recently implemented OneLoyalty, and the setup process was smooth and straightforward. Whenever I had questions, the support team responded quickly and helpfully.
Since my store is bilingual (Arabic/English), I was pleased to see that the customer-facing widget already includes translations. While the translation isn’t perfect and lacks proper RTL support, it’s still functional. I’m confident future updates will improve this even further.
At the moment, I’m on the free plan, but I’m planning to upgrade to the Growth Plan soon. Overall, highly recommended!
Special thanks to Zoey and Rosie
This app works pretty well. However, they recently started charging for features that were free even after I had already set them up. I don't mind paying for a service, but I had already set up these features only to find that they no longer work unless I pay for them. I am looking for an alternative.
Hi Black Lava Vape Perú store admin,
This is Rosie from the OneLoyalty team. Thank you for taking the time to share your feedback about our app. I sincerely apologize for any inconvenience you’ve experienced while using our services.
I understand your concerns about the recent changes to certain features. Please know that we’ve been trying to reach out to you via email and other platforms to address your concerns and understand the specific features you’re referring to in more detail. However, we haven’t received a response yet.
We truly value your input and are committed to finding a solution that works for you. At your convenience, please review the email we’ve sent and let us know how we can assist further. We’re here to ensure you have the best experience possible.
If you have any additional questions or need further assistance, please don’t hesitate to reach out to us via live chat or our email: support@onecommerce.io.
Best regards,
Rosie
OneLoyalty by OneCommerce
Great support. From customer feedback they were not happy with the placement of the button. Within 5 minutes the issue was resolved and moved for me. Great service
12/11/25 - Resolved an app issue so quickly for our instore customers. Our customers love this loyalty feature and it is improving sales. Thanks team x
Hi Skein Machine store admin,
Here's Emily from the OneLoyalty team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.
Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io
Regards,
Emily
OneLoyalty by OneCommerce
While some of the recent price changes and feature restrictions were inconvenient for our planning, communication regarding this issue and support in some solutions were great and much appreciated.
Hi Pet Friendly's PH store admin,
Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.
Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io
Regards,
Rosie
OneLoyalty by OneCommerce
App was initially completely free. There was no warning that the app was going to become chargeable, or notification when certain features became chargeable. I understand that people need to make money from apps, but it would have been good to have notified users that certain features now incurred a cost, instead there was no warning and I find I have to pay $49 a month to reinstate the features that drew me to the app in the first place. Poor service, and have unfortunately uninstalled as I feel this was dishonest.
Hi Sunshine & Rayn store admin,
I'm Windy from the OneLoyalty team.
Firstly, we sincerely apologize for any inconvenience you’ve experienced while using our app.
Regarding the notification email about the launch of our pricing plan, we are truly sorry for the mistake, and we assure you that it will not happen again in the future.
We have sent you an email explaining the pricing details along with some special benefits we offer to our loyal customers like yourself.
Please take a moment to check your inbox, and feel free to reach out if you’d like to discuss anything further.
Thank you for your understanding, and we look forward to assisting you.
Regards,
Windy
OneLoyalty by OneCommerce
Dante was incredibly responsive—definitely deserves 5 stars!
I suggested an idea to allow redeeming points to combine product discounts and order discounts, so reward codes can be used alongside existing discounts in my Shopify store. Essentially, it would turn loyalty rewards into a gift card (cash) for customers that can be used anytime. This feature is not just important for me, but for other fellow business owners who are using this app as well. I hope they implement it soon!
Hi Stellar Gel store admin,
Here's Dante from the OneLoyalty team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.
Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io
Regards,
Dante
OneLoyalty by OneCommerce
Rean from One Mobile Team was super friendly and expertly helpful!
有些设置可以更灵活，比如显示框大小，形状
嗨，Juliet & Martin 的玩具店店长，
我是 OneLoyalty 团队的 Ellie。非常感谢您用心的评价。
此外，为了提升您的体验，我们将不断改进服务，为像您一样尊贵的 OneLoyalty 用户提供服务。感谢您分享的宝贵意见，也感谢您成为 OneLoyalty 最棒的一部分。
此外，我强烈建议您访问我们的博客，了解 OneLoyalty 以及我们其他 OneCommerce 应用的最新消息——OneCommerce 是一个领先的电商解决方案平台，更多信息请访问 https://onecommerce.io/blog/。
如果您有任何其他问题，请随时通过我们的在线聊天联系我们，或发送电子邮件至 support@onecommerce.io。
此致，
Ellie
OneCommerce 的 OneLoyalty
