α OnePixel: Facebook Pixel API

Hi Brumatta Store Admin,

This is the OnePixel Support Team.

We’re truly sorry to hear about the frustration you experienced, and we sincerely apologize for the inconvenience caused. After reviewing your feedback, we’d like to clarify the situation regarding the purchase event not working on your custom checkout page.

At the moment, OnePixel is designed to work specifically with Shopify’s default checkout. This means that purchase event tracking may not function properly if the checkout process is customized or managed by another app.

That said, your feedback is extremely valuable to us. We’ve shared it with our Product team so they can consider ways to improve compatibility in future updates. We’ll make sure to keep you informed if there’s any progress on this.

In the meantime, we’ve also reached out to you via email with more details and possible next steps. Please take a moment to check your inbox and reply so we can continue assisting you and do our best to resolve the issue.

If you have any further questions, feel free to contact us via live chat or email us directly at support@socialhead.io and we’re always happy to help.

Best regards,
The OnePixel Team

Hi Police Shop store admin,
Here's Windy from OnePixel.

Thank you so much for your feedback about our app.
Firstly, we really apologize for any inconvenience you have when using our app.

Regarding the event issue, we truly need permission to access your pixel on Facebook Event Manager to find out the reason in order to fix it. We are really sorry if this request is bother you, but it's very necessary.
We would like to support you in solving any problem related to the app. Could you please consider giving us permission and also giving us a second chance to assist you?
We sent you an email, please check it and reply to us, and we will try our best to support you. Thank you so much.

If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io

Regards,
Windy
OnePixel by OneCommerce