α OnePixel: Facebook Pixel API

Hi Brumatta Store Admin,

This is the OnePixel Support Team.

We’re truly sorry to hear about the frustration you experienced, and we sincerely apologize for the inconvenience caused. After reviewing your feedback, we’d like to clarify the situation regarding the purchase event not working on your custom checkout page.

At the moment, OnePixel is designed to work specifically with Shopify’s default checkout. This means that purchase event tracking may not function properly if the checkout process is customized or managed by another app.

That said, your feedback is extremely valuable to us. We’ve shared it with our Product team so they can consider ways to improve compatibility in future updates. We’ll make sure to keep you informed if there’s any progress on this.

In the meantime, we’ve also reached out to you via email with more details and possible next steps. Please take a moment to check your inbox and reply so we can continue assisting you and do our best to resolve the issue.

If you have any further questions, feel free to contact us via live chat or email us directly at support@socialhead.io and we’re always happy to help.

Best regards,
The OnePixel Team

Hello there,

This is support team from the OnePixel. Thank you for taking the time to share this feedback, I know leaving a review like this usually means something genuinely went wrong, and I want to make sure we don't let that stand without trying to fix it.

I looked into your account today and saw that OnePixel was uninstalled before we ever heard from you. That's on us too, we should have made it easier for you to reach support before things got to this point, and I'm sorry that wasn't the experience you had.

We've sent you an email with more details and next steps, so please take a look when you get a chance. I'd genuinely appreciate the opportunity to make this right and show you the level of support you should have received the first time.

Thank you again for your patience, and I hope we get the chance to turn this around for you.

Best regards,
OnePixel support team

Hi there,

This is support team from OnePixel.

We saw your review and would like to clarify a few important points. Our pricing plans and feature availability are stated very clearly on both our app listing and within the app itself. Advanced features such as Conversion API for tracking accuracy are part of the paid plan, and this has always been communicated upfront to ensure transparency.

To make sure every user has the opportunity to evaluate the full value of our app, we also provide a 7-day free trial where all premium features, including Conversion API for checkout events, are fully accessible before any payment is required. When you reached out to our support team, we explained this thoroughly and guided you through the options available.

We take pride in being transparent and supportive, and we believe the free trial plus clear plan details give every user the ability to decide whether the app meets their needs. We hope this clears up any misunderstanding, and while we regret that your experience didn’t meet expectations, we feel confident that our team provided accurate information and fair access to all features.

Best regards,
OnePixel team

Hi The Gems Company store admin,
Here's Windy from OnePixel.

Thank you so much for your feedback about our app.
Firstly, we really apologize for any inconvenience you have when using our app.
However, I believe there is a misunderstanding here. Please let me give you a clarification about our app.

Our headquarter is in Vietnam, you can check it by searching "Onecommerce" on Google.

Our app entirely complies with Shopify's requirements for security and safety. This is why our app can appear in the Shopify listed app.

For all pixel apps, the core function is automatically inserting the pixel code into your website to track the events instead manually inserting code by yourself (you need to have IT knowledge to do that manually). And importantly, this action still complies with Shopify's security and safety policies.

Moreover, our app has a Conversion API feature that creates a direct connection between your marketing data and the systems which helps optimize ad targeting, decrease cost per action, and measure results across Meta (Facebook) technologies. Please refer to this article for more information: https://help.socialhead.io/en/article/why-conversion-api-server-side-api-is-so-important-rajzsh/

Regarding the issue that you are having, maybe the reason is the OnePixel app embed has not been turned on or the conflict code with the theme. In this case, we sent you an email, please check it and reply to us, we will try our best to support you.

If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io

Regards,
Windy
OnePixel by OneCommerce

Hi Police Shop store admin,
Here's Windy from OnePixel.

Thank you so much for your feedback about our app.
Firstly, we really apologize for any inconvenience you have when using our app.

Regarding the event issue, we truly need permission to access your pixel on Facebook Event Manager to find out the reason in order to fix it. We are really sorry if this request is bother you, but it's very necessary.
We would like to support you in solving any problem related to the app. Could you please consider giving us permission and also giving us a second chance to assist you?
We sent you an email, please check it and reply to us, and we will try our best to support you. Thank you so much.

If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io

Regards,
Windy
OnePixel by OneCommerce