α OnePixel: Facebook Pixel API
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Do not waste your time and budget on this app. I installed One Pixel hoping for an optimized data tracking setup for my ad campaigns, but it turned out to be a disaster.
First, the data tracking is highly inaccurate. As seen in my Event Manager, the Event Match Quality for crucial events like "View content" dropped drastically to an unacceptable 3.3/10, triggering warning alerts from Meta. This terrible tracking completely messed up my optimization, throwing off Facebook’s algorithm and causing a massive waste of ad spend.
On top of that, it severely impacted my store's performance. The integration is poorly coded, creating glitches and slowdowns on my live pages.
An app designed for tracking should fix data attribution issues, not break them. Giving this 1 star because it did more harm than good to my business. Save your ad budget and find a more reliable alternative!
Hello there,
This is support team from the OnePixel. Thank you for taking the time to share this feedback, I know leaving a review like this usually means something genuinely went wrong, and I want to make sure we don't let that stand without trying to fix it.
I looked into your account today and saw that OnePixel was uninstalled before we ever heard from you. That's on us too, we should have made it easier for you to reach support before things got to this point, and I'm sorry that wasn't the experience you had.
We've sent you an email with more details and next steps, so please take a look when you get a chance. I'd genuinely appreciate the opportunity to make this right and show you the level of support you should have received the first time.
Thank you again for your patience, and I hope we get the chance to turn this around for you.
Best regards,
OnePixel support team
I hope the DEV team can "skin in the game" and consider sending more complete data. Currently, the "Browser ID (fbp)" and "Click ID (fbc)" fields are missing, causing Ads Manager to be slower to identify users.
This app only received an 8 out of 10 rating from EventsManager for its data submissions.
*Edite 16.3.2026: OnePixel has completed fixed this issues. I confirmed it.
This is very important for ecommerce.
Thank you for quick support, OnePixel.
Hi there,
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and truly appreciate you bringing this concern to our attention. We completely understand how important complete event data, including Browser ID (fbp) and Click ID (fbc), is for accurate event matching and optimal performance in Ads Manager.
Regarding this issue, our team has already sent you an email with more details and steps to help review your setup and investigate the missing parameters further. Could you please help check your inbox (and spam folder just in case) and reply to our message? We’d love to work closely with you to identify the root cause and make sure everything is configured correctly on your store.
Your feedback means a lot to us, and we’re committed to improving both the app and the experience for our users. We hope to have the opportunity to assist you further and resolve this together.
Best regards,
OneCommerce team
Ricky from OnePixel deserves every bit of recognition. I've been struggling with TikTok pixel setup for days — went through multiple apps, tried manual installations, nothing worked. Ricky jumped in, diagnosed the issue immediately. His knowledge is next level and his patience is even better. This is the kind of support that makes you stick with an app forever. If you're on the fence about OnePixel — Ricky alone is reason enough to choose it. Absolute legend.
We only have downloaded the app so I can not give that a full review as of yet . But the customer service has been very good to help with some things I needed to sort out from my end .
I will come back again after some usage of the app .
Luxury Interiors .
Ireland .
We have used this app now for months works great! we had to reach out to support to make sure we set things up correctly and had Ricky who was wondering in assisting us. they got back to us in less than a minute and checked everything was ok and went further to test things for us to reassure we did everything ok
Great support, Ricky was of great help solving my problem
Relatively easy to setup, only complaint is the annoying ad popups that get in the way of using the app. Would be nice if they supported custom events and more destinations.
Hi LIT UNICORNS store admin,
Here's Windy from OnePixel.
We really appreciate your feedback about your experience when using our app. Your feedback is very valuable to help us to improve our app more and more better.
Besides that, to make your experience better, we will keep on improving our services for valued OnePixel users like you. Thank you for the loving words you've shared, and thank you for being the best part of OnePixel
Also, I highly recommend you to check our blog for the latest news regarding not only OnePixel but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io
Regards,
Windy
OnePixel by OneCommerce
I was very happy to receive Julie's help. She listened to me patiently and actively helped me solve the problem! 5 stars!
I have just installed the app. Installation and setting is cearly explained. But besides that I needed as well to talk to the team behind it to make shure that I set things correctly. For the first time Ricky gave me a clear and stright to the point answer. After that Julie helped me with understanding the set up and testing process. She answered all my questions promptly and clearly and due to this I have pixels installed and as well their team helped me to check if everything is working. The app itself is an all-in-one pixel tracking solution that allows to easily add multiple pixels to your Shopify website with conversion-API support. Thank you guys for great support and great app.
Felix was very helpful and quick to respond with re-establishing my Facebook and tiktok pixel when it deactivated.
Hi Sassy Orchids store admin,
This is Felix from Socialhead Team.
First of all, I sincerely thank you for your review.
Your opinion is our greatest asset. If there is any other inconvenience during using time, please contact us for the support!
Once again, thank you for trusting our app.
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/category/shopify/
Best Regards!
Felix
Socialpixel - Facebook Pixel & TikTok Pixel