Overall rating Based on 116 reviews
Awesome help from Hazel in Customer Support. She helped us resolve some syncing issues we had between OneSaaS and QuickBooks Online.
CI Performance Parts
I have had this app controlling the integration from my Store to my accounting software for some time now, since the old version. I have just now updated to the new version and am even happier. With great support from Ronnie on the help chat. Ronnie really went above and beyond to make sure everything was right with what i needed and make it pain free. Defiantly recommend this app!
I purchased this app today. Karol was very helpful and walked me through my initial sync. It was very easy and will make my job easier. Thanks again Karol for your assistance today! :)
Had an issue with items syncing today and spoke with Haze. Told me what the errors were and corrected them for me. I was back up and running within minutes.
Gator Craft Supplies
I have had some issues with syncing but every time I have contacted support they have fixed the issues and been more than helpful!
We just downloaded this App but so far it seems like a good decision! The support chat feature is especially helpful. I chatted with Ronnie today and they were patient, nice, clear and resolved my issues and answered my questions.
I would highly recommend reading the integration guides [Shopify and Accounting Integration Guide (When starting from the Shopify App Store)] before completing the integration!
I have requested assistance a few times, and each time i get great service. Hazel has helped me on many occasions, much appreciated and recommended!
I really appreciated Karol's assistance today with questions I had. She reviewed all options with me and followed up with team.
Pinky's Iron Doors
Karol was so amazing helped made my day, she was so professional and did everything she could to help. She actually helped solve issues and bigger issues she made sure i felt at ease that it will be fixed by the right team members of hers
Cedar Hill Farm Co.
One of the most frustrating software experiences I have had in 9 years of business! There is no step-by-step installation instruction--you have to search fro everything or sit on the chat all day to try to understand it. NOT a seamless integration with Shopify and/or Quickbooks. A total waste of an entire afternoon is all using this app amounted to for me. The customer service guy was really nice, but the program is just not user-friendly if you aren't actually an accountant.
Hi Cedar Hill Farm Co,
We're sorry for the experience you've had. We've taken on your feedback and will make an effort in improving set up and guidance. Our team have reached out with suggestions on helping sync your inventory into QuickBooks Online. If you have any further questions, please email our support team at email@example.com and we'll be happy to help.
- OneSaas Customer Champions
Karol with chat support was great. She was very helpful, informative and patient, oh so patient with me. Thank you and I am happy with the app so far.