Real Food Sales
Great tool, great support! I tried another Shopify-Salesforce connector but it didn't give me the line item detail that I needed. OneSaas was a breeze to install and sync'ed all my client info, products and orders automatically. And it created a separate record for each product ordered, attached to the Opportunity - exactly what I needed. And for the questions that I had, Adela had all the answers (via chat) in a very timely manner. You just don't see great customer support these days, but OneSaas has done it right!
UPDATE: I have uncovered a rather critical problem with the OneSaas Salesforce-Shopify connector which has caused me to reduce my rating to 4 stars. While the Shopify connector pulls all relevant data from Shopify, the contact info does not pass through to Salesforce. The contact name is embedded in the opportunity name and the phone number is stored in the Account.Phone field, but no contact record is created, and the email is not passed to SF.
TERRIBLE app - 'automate your business' - it does not do this at all! The integrations break down every couple of months so you have to continually check its still working. Right now nothing has been integrated for 3 weeks and their idea for a solution is to manually enter every individual invoice wasting so much time and money. I would not recommend this app at all!
Amazing customer service! We're in the process of connecting / installing now and have had immediate customer service response from Adela. She's extremely helpful and efficient.
Awesome App. Syncs everything automatically. Customer Support is amazing. Saves us so much time every day with Accounting, Logistics and Fulfilment. Can highly recommend.
Thrilled with OneSaas. First started with their Shopify > Xero Export.... beautiful. Now testing their Xero > Salesforce integration and so far so good. Customer service is exceptional. Johnny, Laszlo and the team have been great with onboarding and ongoing support.
Josh fixed some issues and then all the orders came through. Excellent service
Overall good and quick support with friendly team
When ever we have a problem we have been able to get it fixed very fast by contacting the onesaas staff they are all very friendly and always get back to us in a timely manner
My Comfy Pjs
I am so thankful that I have OneSaas integrating my Shopify website with Xero and my outsourced warehouse, Coghlan. They have always been able to fix any issues quickly. We put a lot of trust in such services and OneSaas have always been there for My Comfy PJs.
This app erased a LOT of my inventory in Shopify after it's syncing. It's now caused me to shut down while we do inventory and lose out on sales. I've emailed and have yet to get a response. This is completely unacceptable!