Ronnie in support was very helpful and the app works great! We are very happy with the ability to submit transactions automatically to Quickbooks Online.
Hammond Aviation Pilot Supplies
App is good. Lacks a couple features that could really make it robust, but for a smaller business or if you're just getting started it's more than enough and will provide you everything you need. Customer service has also been great every time we've needed/reached out to them.
Gears For Ears
I installed this app with high hopes. I setup the app and tried to sync my shopify and quickbooks inventory according to the instructions given in this app. I spent a day fixing the names in both platforms. But when I finally synced it, I had duplicate of of my inventory in QBO. It is a big mess which I can't even solve. Quickbooks doesn't allow merging of two inventory items, nor can I delete my inventory.
I followed their instructions VERY clearly and now am stuck with an irreversible problem. This is very very frustrating.
Hi Gears For Ears,
It is unfortunate that your sync created duplicate inventory and can understand the frustration. Our team have reached out to clarify that our system offers the option to match with QuickBooks SKU or Name fields. For QuickBooks Online, the NAME field is mandatory and unique unlike the SKU field which can be optional. As a result, our integration offers the capability to match Shopify SKU with QuickBooks Online NAME field which can prevent this duplication.
We’re grateful for your feedback and are working on some UI improvements in reducing the confusion you’ve outlined.
Our team are always available for chat when in app or our website and you can email them any questions at firstname.lastname@example.org – We’re happy to help with any questions you’re unsure of before you start syncing.
The OneSaas team
Heating & Plumbing London
I had the chance to get Troy to help me out with the setup. He was extremely knowledgable including accounting. I had tried another app before and will definitely not go back. Definitely recommended!
Troy was very knowledgeable, helpful and polite. Great to work with! This guy really knows his stuff!
Tout cru! fermentation
We just added this app to our Shopify store and so far we are very happy. Rafael helped us solve a minor issue we had with the Sync and now we are up and running.
Black Creek Coffee
App works great. I had a few issues with orders not syncing, but the customer support chat is awesome. Ronnie was incredibly helpful and was able to get everything working in no time.
App is working great, needed a bit of help getting it started, but support was fast to respond and Ronnie was very helpful.
Pine Eco + Refillery
Thank you Clarisse. There were products hung up in the App and you were very helpful in clearing them and pushing through the sales.
Have a great day.
Troy from the support chat was awesome in answering all my questions very quickly and effectively!