The set up process was nice and simple with live chat assistance and useful guides.
The problem is that, what appears to be a core functionality of the app is broken - the orders that are imported do not include any fees. No worries, I contacted the live chat and was told their developers would take a look at it.
I totally understand that bugs can happen.
What's odd, is that I have been waiting for a fix for over 2 weeks. Every time I contact them they say that the developers are still working on it. This isn't normal for a piece of functionality that people actually get this app for.
The only reason this review is 2 stars is that the live chat is quite responsive and extended my trial (which has been of no use).
Hi Marssos, We're sorry you've been experiencing some delay in a solution to your problem. Our support team have reached out to you with a way to get this working. We're sorry for the inconvenience caused and please reach out to our support team if any further questions come up.