Recensioner (69)
- 100 % av omdömena har 5 stjärnor
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0 % av omdömena har 4 stjärnor
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0 % av omdömena har 3 stjärnor
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0 % av omdömena har 2 stjärnor
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0 % av omdömena har 1 stjärnor
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This will be our third year with Ongoing. The app is easy to set up and the subscriptions are playing an important role within our Customer Retention strategy. Adriana is very responsive and flexible and has always tried her utmost to solve any glitches or issues that have arisen. We have recently worked with her to re-word some of the on-site messaging which was done very quickly. She is also open to app development ideas for future. We are happy customers :-).
Thanks so much for the wonderful review! We're thrilled to hear that Ongoing has been an important part of your Customer Retention strategy. It’s always a pleasure working with you, and we truly appreciate your feedback and ideas for future development. We're committed to providing top-notch service and making Ongoing the best Shopify Subscriptions app. Feel free to reach out anytime—we’re always happy to help! 😊
We tested several subscription applications, but this one was the most flexible, and the support is exceptional - they respond within a few hours. We highly recommend this app!
Hello Xavier! Thanks so much for the kind words! We are working hard at Ongoing to build the best Shopify Subscriptions app. We are thrilled you had an awesome experience with our super fast customer service and that you find our app easy to use. We're excited for your subscription journey! Feel free to get in touch if you need anything at all! 🎉
This APP works perfectly and the customer service for the back-end is top notch! I could not run my shop without it. SuzZine ships monthly and I never need to worry about getting paid on time!
Hi Suzanne! Thanks so much for the kind words! We are working hard at Ongoing to build the best Shopify Subscriptions app. We are thrilled you had an awesome experience with our super fast customer service. Feel free to get in touch if you need anything at all! :)
We upgraded our Shopify theme and noticed that the subscription products were no longer showing the subscription options. Adriana responded to our help request very quickly and provided clear instructions to remedy the problem. Issue solved! Great customer service and a great app that has allowed us to develop industry leading subscription products.
Thanks so much for the kind words Meghan! We are working hard at Ongoing to build the best Shopify Subscriptions app. We are thrilled you had an awesome experience with our super fast customer service. Feel free to get in touch if you need anything at all! :)
RepeatKit allows me to offer my customers a convenient delivery schedule coupled with a discount on my nutritional supplement store. Pricing as well as responsive customer support are great! Looking forward to some updates and added functionality soon. UPDATE: Unfortunately Shopify has removed my ability to use Shopify Payments because I'm selling fitness supplements. This makes the app non usable because they don't integrate with PayPal Payflow Pro. :( UPDATE 2: Adriana did a lot of leg work to find any way that I could still use their app. PayPal Express or Authorize dot net would work but unfortunately both are not really options for me right now. PayPal Express takes users away from my shop to PayPal which will affect conversion rate and Authorize dot net adds additional charges. Neither are exempt from Shopify's 1% tariff on using anything other than their gateway. If it was not my choice, Shopify should waive that fee. In any case, Adriana really tried to make it workable.
Thank you so much for the kind words! Happy to hear you found our customer support to be helpful and quick to reply. We are excited about getting out these new features! Feel free to get in touch if you need anything at all :)
We love Ongoing Subscriptions! Everytime we've had questions or needed troubleshooting help, their team made the process effortless for us. Such a great Shopify app for the price!
Thanks so much for the kind words! Here at Ongoing, we are working hard on building the best Shopify Subscriptions app. We are thrilled you had an awesome experience with our super fast customer service. Feel free to get in touch if you need anything at all! :)
The app has been great in helping us track our subscribers and identify any profile issues that may occur. Adriana always provides prompt, reliable responses to help us troubleshoot and fix any issue we may have when using the app with our store and products - even on weekends! We appreciate the stellar customer service!
Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)
Very user friendly interface and I’ve had a million questions and Adriana has answered them all thoroughly and timely! I can’t say enough good things about my experience!!!
Thanks so much for the kind words Jason! 🤩 That's awesome to hear you find our UX/UI easy to use! We are working hard at Ongoing to build the best Shopify Subscriptions app. We are also thrilled you had an awesome experience with our super fast customer service. Feel free to get in touch if you need anything at all! 🎉
Very useful, easy to use and convenient app. Developers are very helpful in responding to questions/concerns within a timely manner. They are very hands on in creating solutions and helping with any requests that we may have. We recommend this app for Subscriptions services.
Thanks so much for the kind words! We are working hard at Ongoing to build the best Shopify Subscriptions app. We are thrilled you had an awesome experience with our super fast customer service and that you find our app easy to use. Feel free to get in touch if you need anything at all! :)
Adriana was extremely fast in responding to us and very helpful. The app looks great on our website and so far has been easy to use.
Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)