Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its contribution to business growth, user-friendly design, and cost-effectiveness. Key features such as the subscription widget and multiple frequency options are praised for their adaptability and ease of use. The app's smooth integration with Shopify and exceptional customer service, especially from team member Adriana, are frequently mentioned. The support team is recognized for their swift problem-solving and personalized help, including custom 'how-to' videos. It's recommended for businesses aiming to introduce subscriptions or subscription box services.

June 19, 2022

I'm in love with this app, very great customer service! They are still small and growing and highly suggest using them if you're looking for a subscription app.

Osmolifeco
United States
About 1 year using the app
Ongoing Subscriptions replied June 20, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found the Ongoing Shopify subscriptions app easy to use. Feel free to get in touch if you need anything at all! :)

December 30, 2021

Adriana was so helpful when I had questions about setting up my subscription box products for my customers. She hopped on the phone with me and answered all my questions and fixed the issues I was having. I am so excited to launch this new product to my customers using this app!

Boy + Mama
United States
About 1 year using the app
Ongoing Subscriptions replied December 30, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

December 21, 2021

I just received the best customer service from Adriana. She setup my products they way I expected without hesitation. Thank you for making my life easy.

Glitter It Perfect
United States
12 months using the app
Ongoing Subscriptions replied December 21, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

Edited July 2, 2022

RepeatKit allows me to offer my customers a convenient delivery schedule coupled with a discount on my nutritional supplement store. Pricing as well as responsive customer support are great! Looking forward to some updates and added functionality soon. UPDATE: Unfortunately Shopify has removed my ability to use Shopify Payments because I'm selling fitness supplements. This makes the app non usable because they don't integrate with PayPal Payflow Pro. :( UPDATE 2: Adriana did a lot of leg work to find any way that I could still use their app. PayPal Express or Authorize dot net would work but unfortunately both are not really options for me right now. PayPal Express takes users away from my shop to PayPal which will affect conversion rate and Authorize dot net adds additional charges. Neither are exempt from Shopify's 1% tariff on using anything other than their gateway. If it was not my choice, Shopify should waive that fee. In any case, Adriana really tried to make it workable.

FITBODY.com
United States
12 months using the app
Ongoing Subscriptions replied August 9, 2021

Thank you so much for the kind words! Happy to hear you found our customer support to be helpful and quick to reply. We are excited about getting out these new features! Feel free to get in touch if you need anything at all :)

Edited November 1, 2021

Andrea was great! I love all the information she was able to give me about making subscriptions happen the way we need them to. So far this app is great!!

Tamara’s tidbits (rts sublimation tumblers)
United States
11 months using the app
Ongoing Subscriptions replied December 4, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

January 5, 2022

I used the app to set up my first subscription box service via Shopify, the customer service/help desk/tech help is amazing! I'm not so tech savvy and they went above and beyond to make sure my launch day was a success!

S&S Handcrafted
United States
11 months using the app
Ongoing Subscriptions replied January 5, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

February 18, 2022

Adriana was awesome!
Walked me through the entire process! From entering products to adjusting timing & discounts!

The Society
United States
10 months using the app
Ongoing Subscriptions replied February 18, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

August 5, 2021

Adriana is super helpful with any questions, and even goes through your site to check you're using the app to the full extent and raises any ideas on how to improve usage. Can't wait to see even more features of this app once we launch the subscriptions and people start purchasing!

Nala Moon
Australia
10 months using the app
Ongoing Subscriptions replied August 6, 2021

Thank you so much for the kind words! Happy to hear you found our customer support to be super helpful! We are excited for your store to launch subscriptions too! Feel free to get in touch if you every need anything at all! :)

July 15, 2021

Awesome app! Helped me add subscriptions to my new site in a very simple way. No fuss and bells and whistles, it just did what I need it to do. Adriana was extremely helpful and basically helped me customize the app for my personal wishes. Couldn't have wished for a better experience, and that for a free app!! Highly recommend working with Repeat Kit!!

Koji Fine Foods
Canada
10 months using the app
Ongoing Subscriptions replied July 16, 2021

Thanks so much for the kind words! I'm so happy to hear you find our subscriptions app easy to use. That makes my day!! And it's our pleasure to customize the widget to match your theme. Feel free to get in touch anytime if you need anything else! :)

February 16, 2022

The help was super quick & very easy. This is a great & easy app to use! It's so flexible, so many options!

Locally Germinated
Canada
9 months using the app
Ongoing Subscriptions replied February 16, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)