Be weary. Since upgrading to the Advanced Plan, I have run into an astonishing number of issues. It isn't clear in their guides how to set up automated vendor payouts via Stripe, nor is it straightforward to set up Advanced Shipping Rates. Unfortunately, I have been waiting for 3+ weeks for the correct support to help set this up and still no success. My gut feeling? The app and software is second to none and works very well, apart from a few minor glitches here and there. The customer support is subpar and their "guides" don't cover close to half of my business needs. I personally find this incredibly disappointing given the price point of nearly $1,000 per month. (Most other apps that integrate with Shopify respond within 24 hours without fail. That is the kind of service you'd expect when running an ecommerce business that operates 24/7!). However, Jetti is a fantastic app to use for stock syncing, order syncing with vendors and order fulfilment. They make the process very easy for vendors to accept and fulfil orders, while keeping vendors' current stock levels and pricing accurate on your live store. I would recommend this app for basic synchronisation requirements. But be prepared to wait if you need assistance at all...!
We've been using Jetti for over a year by now, or better to say, trying to use it. It takes time to setup advanced dropshipping configuration and requires dedicated development, which is fine. The problem is customer support, and problem resolution. Customer Support is really lacking, takes days, if not weeks, to get an answer after opening a ticket. Despite providing all the information and details, the team "doesn't get it", providing partial or wrong solutions (and the communication back and forth makes you waste more days/weeks). The 48h ticket response is simply false, even the first reply takes usually more days. Once finally they manage to understand the problem, it takes even more time to solve it. And all of this while we're paying for the full product.
I've been using Jetti for a year. While it's probably okay for smaller merchants, this is simply not an enterprise solution for SO many reasons, most importantly: 1. Multi Channel sales - this is a nightmare with Jetti. Constant bugs, constant missed orders, constant failures to route orders to suppliers despite all of the proper setup preferences. Nothing is documented. 2. Shopify integration - Non-stop issues with this too. Product webhooks fail to be recognized from Shopify. Publishing products does not work from Jetti if you have multiple channels connected. 3. Payments - There are bugs with the payments module that prevent timely payouts for suppliers. If there are too many invoices, it won't load. if there are different stores, there's no way to identify where the sale came from when paying out suppliers. 4. Product mapping - absolutely no documentation regarding their product and variant mapping functionality - just an undescribed switch that seemingly does nothing. 5. Blended shipping does not work. The function says that you can have one brand fulfilled based on the sales channel configurations. Doesn't work. 6. There's no way to import a product or order manually that failed to import for whatever reason. 7. Never-ending errors in sales and purchase order modules that cannot be resolved. They will just sit in your queue forever, frustrating everyone on your team. Error messages are unhelpful. Sometimes you get an error even though whatever you were tying to do actually worked, only to try again and create a duplicate record. UGH. 8. Support is virtually non existent for anything other than information you can find on their website. They have no idea how Jetti works in anything other than the most basic use case. They take months to answer at times, if they answer at all. As of this moment we tickets from 40 days ago that are critical system issues still unanswered. We have tickets with 10+ follow up messages and no responses. 9. Overall its a good concept but needs work, documentation, and better support to suite enterprise clients with multiple vendor setups, sales channels, etc.
We have spent thousands of dollars, months of frustration, and have not been able to get our store up and running. Wenare very close to losing one of our biggest vendors because of this. Customer service has been terrible, delayed or no replies seem to be the norm here. The team is disorganized, support docs are not helpful, and I'm not sure most are up to speed with product functionality. It takes weeks for a reply, which hasn't gotten us closer to a solution, just more questions. I understand they are growing quickly - but this app has proven to only be a waste of money, energy and time thus far.