Onport Multivendor Marketplace

We've been using Onport (previously 'Jetti') for 3 years+ now and I don't think we could have built our business as well if it wasn't for them.

Not only have they always really honored their clients and done as much as possible to execute on fixes and support in a timely manner but the software, the product itself has features for pretty much everything and more that you need to run and scale a marketplace.

I'm a very happy with Onport and to have been along for the ride from the early days. They keep getting better and grow in features etc as the times demand. Thanks Onport team. From the founder Jon to all that have helped us along the way. We're with you for the long-haul.

- COAH team

MY RECOMMENDATION? DO NOT EVEN INSTALL THIS APP

I only installed the app. Did not sign-up for a plan, did not make any set-ups, did not add any preferences. Nothing. Just installed on my shopify ecommerce. Worst thing I could have ever done.

After a week of having the app installed, I noticed that the app had been messing around with my stock.

For every order I was receiving on my store, the app was adding or subtracting inventory from the items purchased in a complete random way. Some orders were untouched, some orders was duplicating the items reducing twice the inventory of an item, in for other orders it was ADDING UP INVENTORY of the items purchased. Not all the items on an order were updated...some did, some not... completely random without any sense.

In summary. If I receive an order of items A and B, both with e.g. 5 units of inventory pre purchase, Shopify was reducing 1 unit of stock from each item (as it should do), then Onport removed one more unit of item A, but left item B inventory untouched. Leaving A with 3 of stock (whtn it should be 4) and B with 4(or even 5, since for some items it was adding up stock!!!) Why? Absolutely no idea... I just installed the app.

As a result: a total mess up of inventory in just a week.

I repeat, i did ONLY installed the app. Nothing else.

Solution? I had to manually check every single order and every single item purchased in my store during the last week and fix the mess that this app caused. Item by item.

MY RECOMMENDATION? DO NOT EVEN INSTALL THIS APP

We have been with Onport for 3 and a half years. As an e-commerce with almost 20K products, Onport has been an invaluable ally. After a smooth onboarding process, Onport team members have been crucial to our success. Our queries are attended promptly, thoroughly and professionally. They always followed up to ensure that we are good to go. In the age where mediocrity is accepted as the norm, the Onport team shine brilliantly. We are deeply grateful to be in partnership with top flight professionals who have gone above and beyond to support us. Thank you so much, Sara! Thank you, Jon, Bill, Amanda and the rest of the team! We couldn’t have made it without you!

Using Jetti has been seamless. We drop ship from multiple vendors and wanted to provide our vendors with a vendor portal + USPS shipping labels all in one place. Jetti provided excellent support and a detailed walkthrough when onboarding. The specialised service is exactly what we were looking for. Using Jetti I've been able to automate the majority of my inventory and drop shipping processes. Highly recommend to other businesses.

This app helped us build marketplace from scratch with no effort at all! I tried other marketplace service providers and Jetti is definitely the best! Some of the things I really love about Jetti - it has the most user-friendly backend, it synchs with most of the online stores (works with Shopify, Woocommerce, Magento, Big Commerce and many others) and offers your marketplace to automate all of the activities. I also love their support service - very helpful and friendly team. This app will bring a real competitive advantage to any business.