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Great customer support, super powerful platform and has really helped my ROAS in even just 7 days! Highly recommend for anyone looking to organize and strategize their ROAS campaigns.
Hi HueGah Home,
Thank you so much for your review. It's great to see that your experience with Optily has been such a positive one as customer satisfaction is a big priority for us, so we appreciate the kind words. Congratulations on the ROAS increase, let's keep that going!
Cheers,
Max
The Optily Squad
We are just getting started with Optily and already see how this will be a game changer for us. Chat and phone support is wonderful and the Optily team is genuinely engaged and working with us to make improvements every day.
Hey team PilotQuarters. Thanks for your feedback. Great to hear!
Love your store and everything you are doing!
Had some issues at the beginning. You must have the same currency in both Shopify AND Facebook Business Manager. It's installed now and I look forward to seeing all the options.
Hi HappyTownDogs team, thank you for your review and the feedback you shared both here and via our live chat function. We are committed to constantly improving the application and some of the suggestions you made are great for the Optily roadmap.
It was great to be able to talk to you directly through the live chat as you were onboarding and I am glad that together we could come to a solution to get the application installed within your store.
Yes what you mention is correct. Currently, since our app enables you to better manage your ad spend using sales data from both Shopify and the ad channels, we need your store and ad channels to be in the same currency in order to provide accurate opportunities for performance growth.
We'll definitely look at incorporating an automated currency calculator to try and accommodate situations where your store and ad channel are in different currencies.
Thank you again for your patience and the review. We look forward to supercharging your sales through the app!
Max
The Optily Squad
if your facebook account is in a different currency than the shopify account this application is of no use. Support says it's on the roadmap but they don't have any forecasts. Seems like a promising app but for now I just wasted my time
Hi Socapa Brasil,
Thank you for your review, we would love to hop on a call to discuss your points in more detail.
Just a note on the same currency point, we are collating your Shopify store data with your ad platforms and therefore for the most accurate opportunities/recommendations to be generated, Optily needs them to be in the same currency. Other workarounds that have worked include changing your Shopify store currency to your local, main currency and having Shopify change it to the local currency of the store visitor when they visit your site.
We are constantly improving the application based on User feedback and are looking at ways to implement the currency conversion aspect you mention.
Max
The Optily Squad