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the app was fine and we used it for maybe a year. But then we wanted to pause it andtehn accidentally paid for a whole year. Even though we have been long time partners they did not care at all.
They know we just paid more than 800 dolalrs for something we couldnt use at the time and they refused to pay us back. This is the first time i have ever experiences someone so money hungry, because we had a very good relationship before that. Now they just wanted to take as much money as possible and not care about customer relation.
We were looking forward to working with them in the future but now not so much.
Stay away from this company, they are not honest human beings.
Hi there,
Thank you for sharing your experience, and we're truly sorry to hear you feel this way.
We want to clarify that as soon as we became aware of the situation, our team reached out via email, and our colleague also offered a solution through two live chats you opened with us — an extended subscription so you wouldn't lose out on the time paid. We'd love to find a resolution that works for you.
Could you please check your inbox (including your spam folder) for our latest message and get back to us? We're still here and very much open to making this right.
We hope to hear from you soon.
UPDATE: Hey there. Just checking in to see if you've got our emails, as we were unable to get hold of you. Please kindly check your mailbox.
Best regards,
Emil - OptiMonk
I needed some extra field to populate in Klaviyo
It wasnt in Optimonk
I asked support > they said no we dont have that BUT we will build it for you.
48 hours later its live, pretty unique to have apps actually owning their shit and implementing real value vast.
Props to Emil & Team!
Great product and amazing customer service, Tamás has been amazing at helping me with custom CSS and making my pop up look even more beautiful.
The support was fast, professional and generous, and the product is intuitive and powerful. Huge fan of Optimonk!
I had an amazing experience! The support was extremely helpful, taught me many interesting things, and guided me step by step. I’m very satisfied with the service and highly recommend it!
Really great app, lots of features and multiple ways to promote/upsell. Really fantastic help too, the chatbot does actually have handy links but if you have further issues you can get through to a person. I have done this on multiple occasions and they're very helpful and patient!
Thank you!
I originally left a positive review and still appreciate that this is a Hungarian team based in Hungary. The product itself has some strong elements.
However, after using it longer, I discovered that bot and crawler scripts are counted as “impressions.” With the current increase in bots, this makes the impression metric essentially meaningless on Shopify, which materially affects how performance is evaluated and how quickly users are charged.
I can no longer use this product as a result. Sadly Shopify nor Optimonk have a good solution to the advances in AI.
Unfortunately, no practical solution or adjustment has been offered to address this issue, which is disappointing and not quite fair given how important accurate attribution is today.
That said, their pop-ups do appear to outperform Klaviyo in terms of engagement and conversion behavior, which is worth noting.
You're the best!! I'm very glad that we had this special connection due to the language that we both love! :-)
If you may have any difficulties using the editor in the future, please feel free to get back to us and our team will be happy to help you and guide you through our features.
Have a great day,
Anna
gute App, sehr guter Support. Klare Empfehlung von meiner Seite.
Es ist sehr einfach Pop Ups zu erstellen.
Hallo Florian,
vielen Dank für Ihre freundlichen Worte, wir freuen uns sehr, dass Sie mit unserem Team zufrieden sind.
Wir wünschen Ihnen viel Erfolg mit OptiMonk! :-)
Anna
Love the app and what we are able to do with it. Also the customer support is amazing. Would give more than 5 stars for that.
Hi Hannah,
Once again, thank you so much for your kind review! It means a lot to our Support Team <3
Should you need help in the future, feel free to reach out to us via chat and we'll do our best to assist you.
Have a great week ahead,
Anna from OptiMonk
Optimonk is a great tool and can be implemented by everyone. A technical or design background is not required. You are able to capture anonymous traffic when they exit which is a customer file builder. The conversion optimizations are strong and boost results reliably. The software includes effective audience targeting so you can enhance conversions for your paid traffic or elect to offer discounts only to organic traffic, or returning customers. Easy to use and the product is always improving with new features. The support is also top notch which makes a big difference to busy site managers.