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The customer service is really great. I already recommended to a couple friends who own ecomm shops.
Hi Michelle,
I hope you are well, it's really good to hear from you again! :)
Thank you for sharing your experience, and also for the referrals! We really appreciate that you're spreading the word!
Would you be interested in joining our Ambassador program? Feel free to let me know via email if so, and I'll be happy to provide you with more details.
Thanks a lot for taking the time to leave a review, you made me very happy!! :)
Have a great week,
Anna
I used this app to create a pop-up on the homepage of my website. I like how easy it is to use. I picked a template and customized to my preferences. I asked customer support to remove the OptiMonk branding for me and they responded right away and took care of it. Excellent customer service!
Hey Erin, your success is our success, so I'm very glad that you shared your first impressions and that you find OptiMonk easy to use. :) We wish you the best of luck with your business and campaigns. Feel free to reach out anytime. <3 Anna
I'm setting up this app to do multiple functions in my new store. It's one of the easiest apps to work with.
Hi,
Thank you for your kind feedback. We are so happy that you find our app easy-to-use, this is one of our topmost principles :)
Have a nice day and enjoy using OptiMonk,
Best,
OptiMonk Team
application with sufficient and very complete free features, you can really personalize. The application is easy to use and the customer service which is very responsive and efficient will respond
Hey There,
I'm Anna from OptiMonk Support.
Thank you for your kind words, I'm very glad that you are satisfied with our Free version! :)
Feel free to reach out to the Support Team via chat or via email at support@optimonk.com anytime for assistance and once again, thank you for sharing your opinion!
Have a lovely weekend ahead,
Anna
Great exit intent popup app. Easy to use with Shopify and you can easily customize it. Recommend it +++++
Hi Peter,
Thank you so much for your positive review, we highly appreciate your kind words :)
Have a nice day ahead!
Best,
Fruzsi
Only one campaign in, created a great email capture pop up. Super easy to use, integrated into my store super quickly.
I'm glad your first impressions were so good, and I wish you a lot of new leads and upsells with the help of OptiMonk! :)
Anna from the Support Team
Great app and customer service. At first it was a little difficult to set the rules, but customer service was always helpful.
Hey Bob,
OptiMonk can be a bit complicated at the start, but I'm glad our team was always able to help you and we honestly appreciate your loyalty.
I hope we can work together for many years ahead and I wish you all the best with your business.
Anna from the Support Team
We started using this app last week and I can already say that the customer experience and product experience makes me very excited for all of the campaigns we'll be able to run using this application. The team (Shoutout to Chris in particular) have been incredible, super fast at responding and genuine about the help they want to give. I'm so impressed!
Hiya,
It's Chris here, I just wanted to thank you very much for your kind review. It was a pleasure assisting you with your queries and I wish you all the best with your campaigns.
As always, get in touch with us if you have any questions or need help with anything else :)
Kind Regards
Chris from the Optimonk Support Team
I am pleased with the customer service, and explanations on fixing my issues are clear and make sense.
Hi There,
It is always a pleasure to see when a customer is satisfied with our applications functions and at the same time with the Support provided in the time of need.
I can speak in the name of the whole OptiMonk team, when I say, thank you so much for these kind words and we are always here for you when you need some help :)
Best,
Tom
OptiMonk Team
Easy to use, it is very intuitive no matter level of expertise, has a vast variety of templates that can easily adapt to store and campaign needs, Chris from the support team 10/10 (communication, problem solving, efficiency) I highly recommend it.
Hi there,
Thank you so much for your feedback.
We are happy to hear about your positive experience with OptiMonk. I wish you a lot of success with your business and feel free to reach out to us anytime if you need assistance.
Sara from OptiMonk